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BBB Accredited Business since

Surplus World, Inc.

Phone: (614) 475-1111 Fax: (614) 475-7194 2590 Morse Rd, Columbus, OH 43231

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We offer military, law enforcement, and security clothing and gear.  Military tactical gear, boots, clothing, accessories.  Military novelties, t-shirts, kids camo clothing and toys.  Airsoft supplies, knives, personal security products like pepper sprays and stun guns.  Dog tags while you wait.Cold weather gear/ headwear including thermal underwear.  Military coats and jackets, ammo cans, camping supplies, and military rank & insignia.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Surplus World, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Surplus World, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 10, 2006 Business started: 06/01/1988 in OH Business started locally: 06/01/1988 Business incorporated 06/02/1988 in OH
Type of Entity


Business Management
Mr. Ross Samuels, President
Contact Information
Principal: Mr. Ross Samuels, President
Business Category

Army & Navy Goods Camping Equipment Childrens & Infants Wear - Retail Surplus & Salvage Merchandise Clothing - Retail

Products & Services

Surplus World, Inc. sells the following brand(s): Bates, Condor, Rothco, Belleville, Vanguard, Columbia River Knife & Tool, KA-BAR, Coghlan's, Atwood Rope

Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 7:00 PM
S: 10:00 AM - 7:00 PM
Su: 12:00 PM - 5:00 PM
Method(s) of Payment
Visa, Mastercard, Amex, Discover, Cash.  No personal checks accepted
Refund and Exchange Policy
30 days from original purchase.  Can't be washed or worn.  All returns / exchanges must accompany receipt for proof o purchase.  Used / Discounted / Clearance items cannot be returned / exchanged.  Store credit available for customers that can't fill the refund & exchange stipulations.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.