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BBB Accredited Business since

Valley ATV, LLC

Phone: (740) 599-7977 Fax: (740) 599-9039 27475 Jelloway Rd, Danville, OH 43014 http://www.valleyatv.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We sell  ATVs and Side by Sides. We also sell trailers to pull behind your unit, or to haul your unit on.  We service all makes and models.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Valley ATV, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Valley ATV, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Valley ATV, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 30, 1999 Business started: 07/10/1994 in OH Business incorporated 07/10/1994 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Bureau of Motor Vehicles (BMV) General - Ohio Department of Public Safety Bureau of Motor Vehicles
1970 W Broad St, Columbus OH 43223
http://www.bmv.ohio.gov/contact.stm
Phone Number: (614) 752-7500

Dealer Licensing Section, Ohio BMV (Bureau of Motor Vehicles)
PO Box 16521, Columbus OH 43216
https://ext.dps.state.oh.us/BMVOnlineServices.Public/DealerSearch.aspx
Phone Number: (614) 752-7636

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Mary Lou Staats, Owner Mr. Paul E. Staats, Owner
Contact Information
Principal: Ms. Mary Lou Staats, Owner
Business Category

All-Terrain Vehicles - ATVs Marine Sales & Service

Products & Services

Valley ATV, LLC sells the following brand(s): Can-am, Polaris

Valley ATV, LLC offers the following product(s): aftermarket parts & accessories, ATVs, OEM parts and accessories, Side x Sides, trailers

Hours of Operation
M: 9:00 AM - 7:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 7:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 3:00 PM
Su: Closed
Method(s) of Payment
We accept cash, checks, Visa, Master Card, and Discover, Debit Card and PayPal.  We offer financing through a local bank or your personal bank.  We also offer financing through Polaris and Can-am.
Refund and Exchange Policy
We do take returns and exchanges, based on the situation.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.