BBB Business Review
This Business is not BBB accredited
Joshua's Cleaning Service
Phone: (614) 735-7281 Home Business Street Address Not Published Through BBB, Columbus, OH 43215
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On 2/17/2014 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
5A. Fulfill contracts signed and agreements reached.
5B. Honor representations by correcting mistakes as quickly as possible.
6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Joshua's Cleaning Service include:
- Length of time business has been operating
- 11 complaints filed against business
- Failure to respond to 6 complaints filed against business
- 1 complaint filed against business that was not resolved
- Advertising issue(s) found by BBB
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||11|
Additional Complaint Information
This business has a pattern of customer complaints alleging customer service issues. Specifically, consumers allege they purchased Groupon coupons and have not been able to schedule or appointments or have received sub-optimal service. Some consumers indicate numerous phone calls and/or emails are sent for assistance, but the company fails to respond.
On November 26, 2013, and December 13, 2013 BBB sent certified email to Joshua's Cleaning Service requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On December 18, 2013, the business responded stating: "The issues came about from selling nearly 1,000 Groupon deals in 2 days. We did not anticipate the volume that came from this offer. It became a bit overwhelming for the office staff for a week or so but was quickly caught up and everyone was scheduled accordingly. We also experienced mechanical issues with 2 vans at once. It was unfortunate timing but circumstances beyond our control.
Out of the nearly 1,000 jobs less than 10 had any complaint at all. While we strive to please every customer we do understand that not everyone was happy. We always have the customers review and sign a document/contract at the completion of each service that job was done to their satisfaction. Also any future deals thru Groupon, Amazon, etc will be capped."
BBB will monitor this company’s efforts, and this aspect of the Business Review will be updated once additional information becomes available.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
Business ManagementMr. Joshua Tanner, Owner
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