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BBB Accredited Business since

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Description

This company offers retail sales of woodworking supplies and equipment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Woodcraft meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Woodcraft include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Woodcraft
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 09, 1998 Business started: 10/12/1998 in OH Business started locally: 10/12/1998 Business incorporated: 07/01/1998 in OH
Type of Entity

Corporation

Business Management
Mr. James E. Baumgardner, President Ms. Ruth I. Baumgardner, VP
Contact Information
Principal: Mr. James E. Baumgardner, President
Business Category

Woodworking Equipment & Supplies Wood Carving Wood Finishing Wood Turning Craft Instruction Craft Supplies Tools - Electric Woodworking Tools - Retail

Method(s) of Payment
Cash, Checks, Credit Cards (VISA, Master card, Discover, Americam Express)
Refund and Exchange Policy
90 day return of all goods sold
Alternate Business Names
WW Dreams, Inc.

Additional Locations

  • 1077 Bethel Rd

    Columbus, OH 43220 (614) 273-0488

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

4/9/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The consumer contacted a store after seeing a product in a catalog. The product offered was a saw and it was advertised with a limited quantity. The consumer contacted the store and was told that they did not have the saw. The consumer then contacted the corporate offices and was advised that each store is separately owned and this particular store never ordered the saw advertised. The consumer asked the store to make a substitution and was advised they had no product to offer for substitution. The local store refers him to the corporate office, the corporate office refers him to the local store.

Desired Settlement: Satisfactory Solution: The consumer would like the store to subsitute another saw for the same price.

Business Response: The information given does not adequately identify the product. We have many different saws in our store. We need more specific information as to the type and model of saw to be able to specifically address the situation. Also, Woodcraft stores are franchises and therefore every store may noy carry every product which is listed in national ads and catalogs distributed by the parent Woodcraft company. There are disclaimers on almost every ad indicting that some products may not be available in every store. The Columbus store does try to carry almost all the products advertised. If this saw was advertised as "limited quantities", that indicates that the manufacturer did not have enough units available to meet expected demand. Usually this is the result of a closeout or discontinued model. In these cases we sell what we have and there are normally no substitutions available. We will be glad to look into this matter further if specific information about the type and model of saw is provided.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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