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          Find a Location

          Magnetic Springs Water Company has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMagnetic Springs Water Company

            Bottled Water Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            1917 Joyce Ave

            Columbus, OH 43219-1029

            Get Directions
            Visit Website
            Email this Business
            (800) 572-2990

            Business hours

            8:00 AM - 4:00 PM
            Business Hours
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/8/2018

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Magnetic Springs Water Company offers bottled water, water coolers, and coffee to your home or office.

            Products & Services

            24 - 16.9oz Bottles, 1 Gallon Bottles, 5 Gallon Bottles, Bottled Water & Water Coolers , Office Coffee K Cups & Brewed

            Business Details

            This is a multi-location business.

            Find a Location

            Magnetic Springs Water Company has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1917 Joyce Ave, Columbus, OH 43219-1029
              Email this Business
              BBB File Opened:
              3/1/1973
              Years in Business:
              52
              Business Started:
              1/1/1972
              Business Incorporated:
              1/16/1973
              Accredited Since:
              5/8/2018
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              8:00 AM - 4:00 PM
              T:
              8:00 AM - 4:00 PM
              W:
              8:00 AM - 4:00 PM
              Th:
              8:00 AM - 4:00 PM
              F:
              8:00 AM - 4:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. James Jeffrey Allison, President
              • Ms. Sherry S. Allison, Vice President
              • Ms. Nicole Allison, COO
              • Mr. Tim Van Sickle, Sales Representative
              • Mr. Andrew T Allison, Sales and Marketing Manager
              Contact Information

              Principal

              • Mr. James Jeffrey Allison, President

              Customer Contact

              • Ms. Nicole Allison, COO
              • Mr. Andrew T Allison, Sales and Marketing Manager
              Additional Contact Information

              Fax Numbers

              • (866) 258-5807
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/27/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On February 5, 2024, 4 bottles of spring water were delivered to our home. One of those bottles was purified water and asked for this bottle to be replaced with spring water. A pickup was scheduled on 2.13.24 just to exchange the purified water with spring water. I was charged $5.99 for the price of the purified water which was in error, as this was just an exchange due to a driver error. I wrote three emails and called three separate times with promises of a credit but not credit to date after 40 days. I documented all the dates for the emails and calls.
              Read More
              Read 4 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Khaled M

              11/28/2023

              I ordered 3 5-gallon water jugs and a water dispenser on Thursday 11/16/23 and they told me it’ll be delivered on Monday 11/20/23. I waited for it on Monday but it didn’t come. I called them on the next day and a lady answered and told me they don’t know when my order will be delivered. I waited another week and nothing came. I called and left voice mail and no one called me back. I sent them an email and no one responded to that either. I have been calling every day now and no one is answering the phone. All you get is the voice mail. At this point I want to cancel the order. I will not recommend this company to any one. Thanks.

              Magnetic Springs Water Company Response

              11/30/2023

              Thank you for bringing this matter to our attention. We are aware that we have an issue and have taken the correct steps to fix the issues at hand. We would like to refund you the money from your order while also giving you 3 months of service for free with no strings attached to try to regain your trust. If at the end of the three months or any time during which you think that we are not meeting your satisfaction, you can call, and we will pick up the equipment.
              Read 1 More Customer Review

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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