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BBB Accredited Business since
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Resort One International offers vacation travel and buying club memberships to corporations and other businesses.
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A BBB Accredited Business since
BBB has determined that Resort One International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Resort One International include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jeffrey J. Hall, President/CEO Mr. Jack Hall, Ex. VP Ms. Jessica Hall, Customer Service Director Mr. Lee Michaels, Corporate Counsel Ms. Melissa Samei, Concierge Services
Alternate Business NamesResort One Travel & Vacation Club LLC
Industry TipsVacation & Travel - BBB Tips
200 E Campus View Blvd, Ste. 200
Columbus, OH 43235 (866) 314-5995 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I attended a sales presentation in January and paid $5,094 for a lifetime membership in Resort One Travel & Vacation Club. We were told that this would enable us to have 2 weeks a year in a Condo of our choice in destinations around the world and other travel offers at deeply discounted prices. So far, booking of anything we would like has been impossible. The site says 'sorry this is not available at this time', even 6-10 months out. The destinations I have seen that are available are not any cheaper than I could have found on my own. I have called them numerous times and have yet to receive a call-back. We are retired on a limited income and thought this would be a way to afford the travel we have never been able to take. We should have been smarter!
Desired Settlement: We would like a full refund. These kind of false offers need to be stopped. They are taking advantage of people.
Business Response: Dear BBB, After receiving your notice this morning in regards to **** ******* ******** I immediately called both Concierge services and Member services to find out more about the complaint referred to you the BBB. I asked Mr. *** ******** in our verification and legal department to call and respond to Mrs. ******** directly to get a more precise picture of what her concerns actually are. In short the sales team and more over Mr. ***** allegedly failed to instruct her on how to navigate our web site correctly so she can adequately purchase condo accommodations. In reviewing their condo search's performed it was blank. That clearly shows me that a request was never completely completed for the same. To my knowledge Mrs. ******** was walked through and directed to our Resort One Advantage Condo site and was pleasantly pleased with her findings. In closing this complaint is with the third party sales team and not with Resort One Member services. We are very committed to servicing are members and thank the BBB for bringing this misunderstanding to our attention. Yours Truly,
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: We received a post card in late June or early July from this Company offering a free 7 night cruise for 2 and a free 3 day/2night vacation hotel offer if we attended a sales presentation in our area 7/15/2012. I ignored the offer, then a few days later received a follow up phone call. The "Event Coordinator" made it seem like she was representing Carnival Cruise Lines, a reputable company, so I decided to accept the offer. When we went to the "Carnival Cruise Event" we learned that it was actually a Travel Club membership offered by Resort One International. Most of the information we were given later turned out to be false. At the end of the presentation we declined their offer and several subsequent offers, and were leaving. We were given a final offer to purchase a membership that they said was a repo. We ended up purchasing this membership for $2082.00. The next day after considerable research we discovered several discrepancies in what was represented by this company. A few:1. Presenting them as Resort One International, with a A+ BBB Rating and then switching the name in the Contract to be******* ******* ****** **** ** ****** *** which turns out to have a F rating with the BBB.2. The "Corporate Headquarters" we were told were located at**** ********* ******* *** ****** *H is actually a Pac Mail located in a strip mall.3. The offices we were told were located at *** ** ****** ****** **** *** ******** ** ***** *** ***** ****** ****** **** ***** ****** ** ****** with over 65 employees at each of the locations are actually "Virtual Offices" with no actual employees.The contract and all attachments to this agreement which we were induced to enter into are fraudulent & excessively one sided in favor of ******* ************** ***. We canceled this agreement within our 3 day cooling off period. Therefore we are seeking protection under KSA 50-626 & 627 which requires all payments be refunded. To date our credit card has been credited $1338.70$747.30 is still due
Desired Settlement: Resort One International to credit our ******** Card the balance of $747.30 which is still owed us.
Please be advised I have been retained to represent Resort One Vacation Club
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.