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BBB Accredited Business since

Wright Way Tree Care

Phone: (614) 905-5277 View Additional Phone Numbers 2480 Walcutt Rd, Columbus, OH 43228

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wright Way Tree Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Wright Way Tree Care include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Wright Way Tree Care
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 05, 2010 Business started: 02/01/2009 Business started locally: 02/01/2009
Type of Entity

Sole Proprietorship

Business Management
Mr. Joseph Wright, Owner
Contact Information
Principal: Mr. Joseph Wright, Owner
Business Category

Tree Service Tree Service - Pruning Landscape Lighting Snow Removal Service Landscape Contractors Landscape Maintenance Landscape Contractors - Commercial Landscape Designers

Additional Locations

  • 2480 Walcutt Rd

    Columbus, OH 43228 (614) 905-5277 (937) 460-0206

  • 1

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (937) 460-0206(Phone)
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Complaint Detail(s)

5/24/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The Wright Way Tree Care failed to come to our house to grind stumps. They came to our house in December last year to cut trees and they promised to come back to grind tree stumps in March or April of 2014. They broke their promise.

Desired Settlement: Please come to our house to grind the tree stumps as early as possible. Thanks.

BBB's Final Determination: Consumer accepted resolution offered by the business.

BBB Comments: BBB Note: 
Consumer notified BBB that the matter was resolved before the company filed a response.

6/25/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I had Wright way Tree Care trim some trees and were suppose to trim the bushes . I have been told for the past 3 months that they would finish the job and it still has not been completed . I want it completed immediately .

Desired Settlement: I want the trees trimmed and the bushes trimmed I was told the trees would be trimmed where it would be a couple of years before they would need trim again and with the leaves on the trees they are touching the house . I want them trimmed well or refund me so I can find another company.

Consumer Response: I had filed a complaint I submitted with Wright Way Tree Care and they came out this weekend and got the job . I no longer need your services with this situation . Thanks The problem is resolved thanks

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/4/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: They did tree trimming for us in Columbus. They did not take down and carry away all the large branches they cut. About three weeks after Wright Way was here, a sizable branch that had been cut, not broken in a storm, fell into our yard from one of the trees they worked on. It's obvious from dead leaves on branches still in the tree that there are others they didn't remove. We are unable to contact them with phone numbers we find on the internet. Two are out of service and one rings unanswered.

Desired Settlement: We want the company to come back and remove these large branches from our tree. We are not asking for a refund, just good service.

Consumer Response: Wright Way tree service came out and took away the branches we asked about. They did a good job and we're satisfied with the way they responded.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/17/2011 Problems with Product/Service