Resort One International

Additional Notes

Complaint: We received a post card in late June or early July from this Company offering a free 7 night cruise for 2 and a free 3 day/2night vacation hotel offer if we attended a sales presentation in our area 7/15/2012. I ignored the offer, then a few days later received a follow up phone call. The "Event Coordinator" made it seem like she was representing Carnival Cruise Lines, a reputable company, so I decided to accept the offer. When we went to the "Carnival Cruise Event" we learned that it was actually a Travel Club membership offered by Resort One International. Most of the information we were given later turned out to be false. At the end of the presentation we declined their offer and several subsequent offers, and were leaving. We were given a final offer to purchase a membership that they said was a repo. We ended up purchasing this membership for $2082.00. The next day after considerable research we discovered several discrepancies in what was represented by this company. A few:1. Presenting them as Resort One International, with a A+ BBB Rating and then switching the name in the Contract to be******* ******* ****** **** ** ****** *** which turns out to have a F rating with the BBB.2. The "Corporate Headquarters" we were told were located at**** ********* ******* *** ****** *H is actually a Pac Mail located in a strip mall.3. The offices we were told were located at *** ** ****** ****** **** *** ******** ** ***** *** ***** ****** ****** **** ***** ****** ** ****** with over 65 employees at each of the locations are actually "Virtual Offices" with no actual employees.The contract and all attachments to this agreement which we were induced to enter into are fraudulent & excessively one sided in favor of ******* ************** ***. We canceled this agreement within our 3 day cooling off period. Therefore we are seeking protection under KSA 50-626 & 627 which requires all payments be refunded. To date our credit card has been credited $1338.70$747.30 is still due

Desired Settlement: Resort One International to credit our ******** Card the balance of $747.30 which is still owed us.

Business Response: Please be advised I have been retained to represent Resort One Vacation Club
(hereinafter "RVC") and its associated entities in your claim against them. My client originally
intended to handle this dispute without the assistance of counsel, but your false claims and
assertions in public forums have made it necessary for my services to be retained. Therefore, let
this letter serve as a formal request to immediately cease any derogatory statements or comments
regarding Rye and/or its affiliates. agents, or principals.

My client fulfilled its obligations as required by law. When made aware of your intent to
cancel your membership within the allowable time period, my client refunded the appropriate
amount, or $1.334.70, 10 your credit. In my opinion, my client is not legally obligated to refund
any further funds to your account and payment has been satisfied. Additionally. I do not see how
Kan. Stat. Ann. §§ 50-640, -626, -627 are relevant whatsoever to your claim.

As stated above, this is our formal demand that you immediately cease and desist from
making any disparaging remarks regarding RVC. Please refer to the paragraph 20 in the contract
you signed with RVC entitled "Remedies & Arbitration." Said paragraph contains a clause
stating "[t]he Member may not slander or use any public domain or venue (including but not
limited to Internet postings) to attempt to extort monies or force any refund payment from the
SELLER or RYC." The same paragraph also states that violations of the above can be enforced
by a liquidated damages clause in the amount of $7.500.00. It is clear, and can be easily proven,
that you are in direct violation of this clause by making false accusations against RVC.
Accordingly, my client is prepared to pursue any and all legal remedies to protect its
reputation against your false and misleading claims. Should you have any questions, feel free to contact me.

Consumer Response:
I am rejecting this response because:  I stand behind all statements made in my origonal complaint.



Regards,

*** ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.