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BBB Accredited Business since
Phone: (866) 314-5995 200 E Campus View Blvd, Ste. 200, Columbus, OH 43235
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Resort One International offers vacation travel and buying club memberships to corporations and other businesses.
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A BBB Accredited Business since
BBB has determined that Resort One International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Resort One International include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeffrey J Hall, President/CEO Ms. Jessica Hall, Customer Service Director
Travel Clubs Vacation Rentals
Method(s) of Paymentpayment methods vary by authorized sellers policies, All sales are made by third party Agents and marketing entities.
Refund and Exchange Policy3 day right to cancel contract, after that said date all sales are final
Alternate Business NamesResort One Travel & Vacation Club LLC
Industry TipsVacation & Travel - BBB Tips
200 E Campus View Blvd, Ste. 200
Columbus, OH 43235 (866) 314-5995 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Please do not contact us by phone, we want all communication in writing One of the Reasons that we purchased the promotion product by Resort One International was because Ohio BBB did not display any issues with the company and that it carried it best rating.However, Resort One International failed to deliver on everything that we were promised and has proven to be a scam therefore we are requesting a full refund of the $8,995
Desired Settlement: Refund of the entire amount.
Consumer Response: I don't use email or the computer very much so I did not know how to use this thing and don't see where to send the documents, please provide an address and send it to the email address not this way.
I'm sorry it took more than 10 days to reply but I had to figure out a way to rpint out legal paper size documents to letter size paper. Some of this I have already attached to the original complaint.
To whom it may concern,
We have made every effort to satisfy this customer. We refute his allegations. We've made numerous calls, emails, and in person contacts to help him. We request BBB schedule legally binding arbitration to end this matter.
Consumer Response: I replied to the complaint indicating that I was out of town and could not reply until today because all my data was at home. I tried to send the reply but I the link to the site is not working. Note It took me two days write and to find the attached the supporting facts sheets so I could prove they are misrepresenting the facts and have several omission that would make them guilty of fraud
Since I don't have access to Resort One's reply I will work form what I can remember and in
Thank you for resubmitting the complaint, but i'm a bit perplexed on your response.
On the left side of the window it indicates that there's nothing for me to do while the message indicates that I can begin arbitration.
If arbitration is the next step please have Resort One look at my rebuttal, it has a solution at the end. All they have to do is commit to discounts that Mr. **** promised us. If they are not willing to do so then we look in to a lawsuit before we select arbitration.
Here's a suggestion that I made in my reply, at a minimum I would like to see what they want to do about my suggestions
Business Response: Business provided documentation regarding ****** complaint.
As I indicated in the last letter I'm a novice at this complaint stuff and you have not responded
To whom it may concern,
As I stated in the primary communication with the BBB complaint about Resort One and/or
You should have the answers by now and I'm sorry I wasn't here to reply to your email and I believe that you need an explanation even though I’m not sure you want all of it. But I feel you need to know why I don’t always have an immediate response an explanation for the past and future delays. Although I’m retired I have a full and active life that consumes all of my time. However, as I indicated in August we had an unexpected family health problem which put a kink on all our plans. First my wife is an ex nun and her only relative is a brother who is a retired Catholic priest in Kennebunk Maine about 2,000 miles away they are very close and spoke with each other almost every days. Fortunately we celebrated his 50th anniversary as a priest just a few days before he had a stroke where he lost most of his mobility and speech etc. After almost two weeks in the hospital we moved him to a rehab center which delayed the return home trip by three weeks and we schedule to move him in fulltime nursing facility before we leave for Europe and Africa at the end of this month. Other than his health the only thing he is concern about is missing out a second audience with the Pope for our 50th anniversary. All this meant that I had to delay my cancer biopsy until we get back from our trip which is in mid-November because the recovery is three to five days and then my wife had to reschedule her colonoscopy to tomorrow. I can continue but I believe that you can see why it is sometimes difficult to reach us. As for not replying to this email until now we were on the road again to our future great grandson baby party; that was 500 miles.
Consumer Response: I don't recall any resolution, did Mr. **** accept my proposal? If he did not than this is not resolved and I want to continue. Don't use my schedule as an excuse.
Response to Mr. ****'s questions most of which have already been addressed in my previous documentations but I will reiterate again starting with the unexpected phone call because I requested it be in writing. I received a phone called out of nowhere and she did not asked me if I had time to speak even after I informed her that I had a prior commitment and that I had received all my answers from Mr. **** and Ms. ***** therefore there was nothing to discus and not to waste my time. I'm and honest and truthful individual with direct answers and statements. This document will be written the same way therefore I apologies it is seems offensive because it's not intended to be. However, the phone call is not part of the contract and should not be used as a distraction. Also, if the CSR is offended by honest and direct statements and takes them as rude and/or disrespectful than she needs more training or another position. As to why I don't believe in phone calls I stand by my initial statement at the meeting which I reiterated in my responses but apparently ignored because it keeps coming up. "There is nothing that can be said over the phone that cannot be put in writing." The primary reason is just what the CSR wanted in the phone call, embellishing statements to make them nice only leads to more misunderstandings and misrepresentations. Since I have not received the letter I have to wonder what statements they don't want to admit to in writing. As for instructions on how to maneuver a web site it is always prudent to provide them in writing or if they are online then provide written instruction where to find them. Another reason that I did not want the phone call is as Mr. **** indicated; I had schedule a meeting with Mr. **** to meet the representative that will assist me with the trips and discounts. The next day when I met with Mr. **** and Ms. ***** and I asked her if she work for (employee) or with (contracted) Resort One and she indicated that she had just begun working for Resort One.
I’m a bit disappointed in the BBB Hypocrisy approach because I sent in a compliant to the Oklahoma BBB on ******* ******* Travel a company that resides in Oklahoma and one to the Dallas BBB on a Mr. **** and Ms. ***** but both of them shrug off their responsibility by diverting to another BBB without informing me on what ground that it does not believe to be the correct BBB to address the issues. It appears that the entities on this contract have knowledge of the BBB business practices and are deliberately complicating the issues by dividing the process in three different areas which is taking advantage of the BBB isolation from each other by what is called layering to evade prosecution.
I submitted the complaints to the Oklahoma and the Dallas BBB because the complaint that I have in the Ohio BBB on Resort One International indicated that it does not think it is liable for more than $599 that it received. Although I believe that under agency/contract relations and will full blindness to the misrepresentations that Resort One is still responsible for the entire amount. The primary purpose of the complaint to Oklahoma and Texas is to identify and record the other parties that are responsible in the misrepresentations and to stop them from performing future scams. I would also like to see the local BBB report them to the respective states as con artistes which I have proven from the internet articles that I sent with the complaint.
My wife’s brother move from the rehab to the nursing facility has been delayed a week but we will be leaving for Europe and Africa this week. However the Monsignor and the Bishop (if he’s back from Rome) will be doing the processing for us, and my sister is a nun of the order that owned it the nursing home so she will be checking in on him until we get back which isand since we don't have a response form Resort One has failed to reply by the date you set we address the issue when we get back.
I've reviewed some of the documents before leaving and I before leaving and I can't find a piece of information that I thought was in my original complaint therefore I'm providing it here.
Filing this complaint means that I'm loosing something no matter what happens because my overseas travel average one trip in about every nine months and the 20 to 30% that I was promised over five years that I anticipating of using the program calculates to about 30 to $40,000
If it's not to late please see that this to my complaint
Thank you for your assistance with this matter
Consumer Response: However as I indicated if Resort One does not accept what I believe is a fair compromise then the contract should be cancelled on the grounds of misrepresentation and my money should be return to me.
I am Sending you this letter to confirm our conversation that took place approximately 3 days ago, To be clear I have never ever spoken to Mr. ****** nor has any off my immediate staff members. His only communication has been thru **** **** and ******* *****. If you recall he refused the welcome and compliance call from ****** ******. Once again I have no idea what his terms are, I can tell you we will not be returning his $599.00 paid to us and I received a call from ******* ******* that they are working with the Tulsa, Oklahoma BBB and Attorney General in regards to a complaint he filed with the both of them claiming they were the ones that defrauded him and their salesman **** ****. So you see he is scrambling and tortiously accusing just about everyone and trying to destroy their reputations to get his own way. I for one am done, I am retracting my offers and turning him back over to our legal and collections department so we can bring this to a close in a courtroom in the agreed venue in Oklahoma and collect the over due balances, penalties and damages suffered by my Corporation. I sumbmitted to the BBB the information they requested. I personally provided the BBB copies of Mr. ******s contract and met with two of your agents to clarify and discuss the same. If you have some how lost everthing I will be happy to bring in the originals again and let you photo copy them. I do not believe for a minute anyone offered him twenty percent off airfare taking into consideration that he and his wife both initialed they knew there were no discounts on the same. Also if you recall Mr. ****** srtictly only goes by what is in writing. When a member signs a seperate aknowledgement that protects them from any such misrepresentation there can be no such claim and all sales are final at that point. I take a certain degree of offense to the tone of the letter and its incorrectness. I would like to notify you on record that at NO time did I not answer any such claims, inquiries or directives from the BBB. At all times I have tried to deal in a fair and Christian manner to resolve this complaint. The story changes almost monthly then there is no response for weeks if not months. The BBB's job is to treat every case the same and not to be intimidated by worthless and un sustainable threats that have zero merit. Using a certain degree of common sense could only leed you to the conclusion we operate a very tight ship and have basicly very little complaints for the amount of prospective members that the marketing companies talk to on a monthly basis , (approx.2,600) not even considering on average that more than 25% join as new members. I think it is wrong that my good rating is being hijacked and not reported, it is almost impossible to make everyone happy when you have marketing and sales entities contacting this large amount of people every month. I truly feel that we do a great job when compared to everyone else in the vacation, membership and timeshare industry . Lets not forget that 20% of all sales deal with buyers remorse and wish the would not spent the money or something comes up and they want it back and will make up any story it takes to achive that goal. People buy stocks, vehicles, boats, jet skis, gym memberships, tanning memberships,multi level commitments and so on. Its part of everday life and the consumer needs to take full responsibility, this is a business just like any other and business decisions are made on those merits. If this goes to arbitration I will expect every document and correspondence that you recieved from the ******s and myself to be printed out and present at the hearing. I will be present and will have tons of supporting documents to plead my case including but not limited to any court filings that we or ******* ******* may have filed by that time.
I hope this is the last letter I will have to write in regards to this case.
Good Day, **** ***; I will have cleared my day for Monday December 8th at 10am< I will be present and arrive around 9;40am with my wittness's and all contracts that have been signed by both Mr. and Mrs ******, particulary the one that states there are no implied air fare discounts. See you 12/8/2014
Have a blessed Day, Truly, **** ****
P.S; any questions please call me at your convenience on my cell, ###-###-####
Read Complaint Details
Complaint: 9/11/13 we paid $4800.00 to Resort One Int. for concierge services, which we did not receive. Over $6,631.50 of unauthorized charges were put on our credit card without our consent. Between 9/11/13 and 12/1/13 Resort One quoted us prices for an Alaskan cruise and airfare from Houston - Seattle - Houston. On 12/10/13 Melissa S. send an email saying she would offer a 15% discount for payments received by 12/16/13. We sent our payments IN FULL for cruise and air. Additional charges of $2,201.50 were charged to my credit card and reported to Melissa. When contacted, Melissa said it was "an error to be reversed" and she would credit my card. As of this date 7/13/14, there is still no credit on my account. We arrived at the Houston Airport on 6/28/14, to be told by United Airlines that we only had one-way tickets to Seattle. While on the cruise I was contacted by the shipline service desk that my credit card was cut off because I was over my limit. I contacted Discover Card and was told Resort One had given United Airline my credit card number to charge airline tickets of $2,262.00 and $2,168.00 all of which were totally unauthorized and without my permission as we had already paid for these tickets in December, 2013.
Desired Settlement: We want the initial $4,800.00 we paid for "concierge service" not received. We want the $6,631.50 of fraudulent and unauthorized charges returned by money order to me. I have suffered embarrassment with my family and am horrified by the lies, fraud, and theft. I am seeking compensation for the stress this company has caused me.
Business Response: I have talked to Melissa from our concierge department and she explained to me that we have never received a dime directly for any such services. However she did receive travel information and requests from the said customer and had arranged the air travel through Faruke at Blue Vida Travel a third party provider. Blue Vida has informed me that there were many relatives traveling and payment was made by various separate relatives and or friends. This became confusing and Blue Vida is currently trying to sort out the situation. It is my understanding that the party has already traveled and has taken the trip. I have no knowledge and have received zero dollars for any said travel plans. I hereby request a copy of the credit card statement showing and proving that Resort One was actually paid these alleged amounts. I have spoken with Blue Vida and it appears that the same party has complained to the Dallas BBB about Blue Vida Travel and they claim they have answered the same complaint. I feel that the customer knows that they did not plan their flights with Resort One. It is disclosed in all of our contracts that we do not deal with or promote discounted air fare. We Deny any responsibility to any such claim at this time.
Consumer Response: I am rejecting this response because: Melissa S. CTC, Resort One Concierge, Dallas, Texas, 866-926-1777 and Greg C. Resort One Concierge, Blue Vida Travel, Dallas, Texas,, 866-926-1777, cell: 813-358-6096 both received numerous payments for the cruise and airfare on our behalf. We have documentation to support all our payments. After many emails requesting information on our airline tickets, on June 9, 2014 @ 12:18 we were told by Greg C, "Your tickets and flights are fine. We got you good prices on your tickets but we do use UNCONVENTIONAL MEANS to do so". By the end of December, 2013, we had the cruise and airfare paid for in full. I did not authorize any additional charges on my credit card after the end of December, 2013 and therefore am rejecting your response.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I attended a sales presentation in January and paid $5,094 for a lifetime membership in Resort One Travel & Vacation Club. We were told that this would enable us to have 2 weeks a year in a Condo of our choice in destinations around the world and other travel offers at deeply discounted prices. So far, booking of anything we would like has been impossible. The site says 'sorry this is not available at this time', even 6-10 months out. The destinations I have seen that are available are not any cheaper than I could have found on my own. I have called them numerous times and have yet to receive a call-back. We are retired on a limited income and thought this would be a way to afford the travel we have never been able to take. We should have been smarter!
Desired Settlement: We would like a full refund. These kind of false offers need to be stopped. They are taking advantage of people.
Business Response: Dear BBB, After receiving your notice this morning in regards to **** ******* ******** I immediately called both Concierge services and Member services to find out more about the complaint referred to you the BBB. I asked Mr. *** ******** in our verification and legal department to call and respond to Mrs. ******** directly to get a more precise picture of what her concerns actually are. In short the sales team and more over Mr. ***** allegedly failed to instruct her on how to navigate our web site correctly so she can adequately purchase condo accommodations. In reviewing their condo search's performed it was blank. That clearly shows me that a request was never completely completed for the same. To my knowledge Mrs. ******** was walked through and directed to our Resort One Advantage Condo site and was pleasantly pleased with her findings. In closing this complaint is with the third party sales team and not with Resort One Member services. We are very committed to servicing are members and thank the BBB for bringing this misunderstanding to our attention. Yours Truly,
Problems with Product/Service
Read Complaint Details
Complaint: We received a post card in late June or early July from this Company offering a free 7 night cruise for 2 and a free 3 day/2night vacation hotel offer if we attended a sales presentation in our area 7/15/2012. I ignored the offer, then a few days later received a follow up phone call. The "Event Coordinator" made it seem like she was representing Carnival Cruise Lines, a reputable company, so I decided to accept the offer. When we went to the "Carnival Cruise Event" we learned that it was actually a Travel Club membership offered by Resort One International. Most of the information we were given later turned out to be false. At the end of the presentation we declined their offer and several subsequent offers, and were leaving. We were given a final offer to purchase a membership that they said was a repo. We ended up purchasing this membership for $2082.00. The next day after considerable research we discovered several discrepancies in what was represented by this company. A few:1. Presenting them as Resort One International, with a A+ BBB Rating and then switching the name in the Contract to be******* ******* ****** **** ** ****** *** which turns out to have a F rating with the BBB.2. The "Corporate Headquarters" we were told were located at**** ********* ******* *** ****** *H is actually a Pac Mail located in a strip mall.3. The offices we were told were located at *** ** ****** ****** **** *** ******** ** ***** *** ***** ****** ****** **** ***** ****** ** ****** with over 65 employees at each of the locations are actually "Virtual Offices" with no actual employees.The contract and all attachments to this agreement which we were induced to enter into are fraudulent & excessively one sided in favor of ******* ************** ***. We canceled this agreement within our 3 day cooling off period. Therefore we are seeking protection under KSA 50-626 & 627 which requires all payments be refunded. To date our credit card has been credited $1338.70$747.30 is still due
Desired Settlement: Resort One International to credit our ******** Card the balance of $747.30 which is still owed us.
Please be advised I have been retained to represent Resort One Vacation Club