BBB Accredited Business since
Phone: (866) 314-5995 200 E Campus View Blvd, Ste. 200, Columbus, OH 43235
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Resort One International offers vacation travel and buying club memberships to corporations and other businesses.
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A BBB Accredited Business since
BBB has determined that Resort One International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Resort One International include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jeffrey J. Hall, President/CEO Mr. Jack Hall, Ex. VP Ms. Jessica Hall, Customer Service Director Mr. Lee Michaels, Corporate Counsel Ms. Melissa Samei, Concierge Services
Travel Clubs Vacation Rentals
Alternate Business NamesResort One Travel & Vacation Club LLC
Industry TipsVacation & Travel - BBB Tips
200 E Campus View Blvd, Ste. 200
Columbus, OH 43235 (866) 314-5995 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: We received a post card in late June or early July from this Company offering a free 7 night cruise for 2 and a free 3 day/2night vacation hotel offer if we attended a sales presentation in our area 7/15/2012. I ignored the offer, then a few days later received a follow up phone call. The "Event Coordinator" made it seem like she was representing Carnival Cruise Lines, a reputable company, so I decided to accept the offer. When we went to the "Carnival Cruise Event" we learned that it was actually a Travel Club membership offered by Resort One International. Most of the information we were given later turned out to be false. At the end of the presentation we declined their offer and several subsequent offers, and were leaving. We were given a final offer to purchase a membership that they said was a repo. We ended up purchasing this membership for $2082.00. The next day after considerable research we discovered several discrepancies in what was represented by this company. A few:1. Presenting them as Resort One International, with a A+ BBB Rating and then switching the name in the Contract to be******* ******* ****** **** ** ****** *** which turns out to have a F rating with the BBB.2. The "Corporate Headquarters" we were told were located at**** ********* ******* *** ****** *H is actually a Pac Mail located in a strip mall.3. The offices we were told were located at *** ** ****** ****** **** *** ******** ** ***** *** ***** ****** ****** **** ***** ****** ** ****** with over 65 employees at each of the locations are actually "Virtual Offices" with no actual employees.The contract and all attachments to this agreement which we were induced to enter into are fraudulent & excessively one sided in favor of ******* ************** ***. We canceled this agreement within our 3 day cooling off period. Therefore we are seeking protection under KSA 50-626 & 627 which requires all payments be refunded. To date our credit card has been credited $1338.70$747.30 is still due
Desired Settlement: Resort One International to credit our ******** Card the balance of $747.30 which is still owed us.
Please be advised I have been retained to represent Resort One Vacation Club
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|3/24/2011||Problems with Product/Service|
|2/8/2011||Problems with Product/Service|
|10/25/2010||Problems with Product/Service|