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Phone: (614) 231-3657 Fax: (614) 231-4114 3131 E Main St, Columbus, OH 43213
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Murray's Tool Rental, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Wendy Babcock, CFO
Tools - Rent Compressors - Rent Floor Machines - Rent Ladders - Renting
THIS LOCATION IS NOT BBB ACCREDITED
3131 E Main St
Columbus, OH 43213 (614) 231-3657 Directions
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|Neutral Review||3 points per review|
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Read Complaint Details
Complaint: I called Murrays Tool Rental to get a price on the rental of a "dingo" and auger attachment. I was told that the price would be for $95.11 I called at 11:10 am on Saturday and the auger and dingo were picked up by my contractor at 2:45 pm shortly before they closed at 3pm. We wanted to rent if for 1/2 day, but the gentleman that wrote the order told my contractor he would have to bring it back Monday morning at 9am, which he did. We did not use it for more than 3 hours, cleaned it, replaced the gas as required and returned the items in good shape. We were charged for an entire day, which was $100.00 more than I was quoted. When I called to talk to the people that worked there, the first man put the manager on the phone, who immediately started with an attitude saying "I don't know what else you want" ... when I addressed her about the way that she was talking, she just kept saying the price is the price.
Desired Settlement: I would like a refund of 1/2 day, as I paid entirely too much for the amount that the auger was used. (1/2 day is approximately $146.00) I would like the owners of Murrays' Tool rentals to talk to the manager about how to handle escalated situations. She was rude and inflexible. Her name is *****.
In response to Ms. *******'s complaint, we did speak with Ms. ******* on October 13, 2014. If Ms. ******* found my tone rude, then I apologize.
Regarding the refund, a contract was signed by Mr. *****, her contractor, on October 11, 2014 which clearly states that the Dingo with auger attachment and 9" auger would be returned on October 13, 2014 and the amount due is $195.11. Ms. ******* did call on Saturday according to my employee and asked the price. He told her it was $195.11 - she said $95.11 and he corrected her by saying that the price is $195.11 not $95.11.
Our website clearly states our prices of the Dingo machine and is attached. This is the price WITHOUT an auger attachment. The auger attachment price as listed on our website is attached as well. I have also attached a picture of the sign that has been hanging in our lobby (where the customer's contract is written) that states that our weekend special is anything picked up Saturday between noon and 3pm and returned Monday morning by 9am is a one day rate.
Mr. ***** was given a copy of the contract he signed before he left with the Dingo, Auger attachment and bit. We agreed to rent Mr. ***** this $20,000 piece of equipment with the understanding that he would pay $195.11 and return the equipment in same order he received it by 9am on Monday morning. Mr. ***** returned the machine at 9:20am on Monday morning and we charged him $195.11.
Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, but I will accept it because Murrays Tool Rental contacted Mr ***** and told him that any settlement they make with me will be held against him and he would be liable for it. Mr ***** picked the auger up as a favor to me, and it was not rented through his company. Your employee did NOT correct me on the price, and I clearly thought that the price was $95.11. I will not rent again from Murrays, their employees and manager are rude.