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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Security Self Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Security Self Storage include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Michel Smith, General Manager
Storage Units - Household & Commercial Boxes - Paper Office Records Stored Truck Rent & Lease Boat Storage Movers Moving Supplies Recreational Vehicles - Storage
Products & Services
Security Self Storage sells the following brand(s): UHAUL
Security Self Storage offers the following product(s): Boxes, Furniture Covers, Mattress Covers, Packing Supplies, UHAUL Truck Rental
Method(s) of PaymentCash, Checks, Money Order, Visa, Mastercard, Discover, American Express
Industry TipsMoving in Ohio, Movers, Q & A from the PUCO Renting a Self-Storage Unit - BBB Tips
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (614) 751-1100(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On July 7, 2014 upon return to the storage facility to place our travel trailed on its assigned parking spot (P012), a vehicle was found parked in that spot blocking our ability to use the contracted and paid parking space. The manager, ***** was contacted and advised of the situation. ***** came out to the site and did not know who's vehicle was blocking the space. After some time, he allegedly contacted a tow company to remove the vehicle, however, came back later and stated that he was not going to tow the vehicle. He advised that the travel trailer be parked off to the side and that I return the next day or later in the week to place the trailer on its assigned parking space. Upon return to the storage lot the following evening, the same vehicle was found to be parked in the space assigned to my travel trailer. ***** was contacted again and after expressing some frustration, advised that I return later in the week to move the travel trailer and that he would provide one month of storage charges as a credit. Upon returning on July 10, the space was cleared and the travel trailer placed on its appropriate spot. A second trip in July was taken the weekend of July 26 and upon return to the storage facility on July 28 a second vehicle belonging to the same individual that owned the prior vehicle was found to be parked on the assigned space for the travel trailer. While reporting the incident to *****, he became frustrated and asked what he was expected to do about the vehicle and stated that he obviously could not meet my needs and advised that I should seek a new location to park my travel trailer, versus addressing the problem at hand. On Thursday July 31, 2014, I took ***** up on his request and submitted a statement in writing that I was honoring his request, however, required a refund for the months of August and September as well as the one month credit that he had offered to remedy the first occurrence. I still have not received any refund or so much as a return phone call.
Desired Settlement: I spoke to one of the owners, *** ********* ***** ********* who advised he would ensure that I get a refund for the three months and apologized for no return call and the situation altogether and advised his check with some of his other managers revealed that they would have had the vehicle towed.I simply want a refund check for the three months.Thank you for any assistance you can provide.
In response to the complaint we received about *** ****** issue as it relates to the accessibility of an assigned parking space, we would like to provide some history of the situation.
BBB's Final Determination: Consumer accepted resolution offered by the business.