If yes, click here to login.
BBB Accredited Business since
2 of 2 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Portable Storage Containers
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that PODS - On Demand Storage, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PODS - On Demand Storage, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Additional Complaint Information
On Demand Storage, LLC operates as a local independent franchise of PODS. Depending on the details and interactions involved in a customer's marketplace experience, either On Demand Storage, LLC, or the PODS corporate / franchisor office in Florida, or both, may be involved. BBB of Central Ohio and BBB of West Florida work together with the two businesses concerning customer experience matters as needed. BBB of West Florida maintains a separate Business Review on PODS which is available at http://http//www.bbb.org/west-florida/business-reviews/storage-units/pods-in-clearwater-fl-90007790
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E Broad St, Columbus OH 43215
Phone Number: (800) 686-7826
Fax Number: (614) 752-8351
Type of Entity
Domestic Limited Liability Company Principal Pods
Business ManagementMrs. Adina Pelletier, Owner Mr. Marc Pelletier, Owner
Storage Units - Household & Commercial Moving & Storage Company Movers
Service AreaPODS - On Demand Storage, LLC provides their services in DELAWARE County OH, FRANKLIN County OH, LICKING County OH, MADISON County OH, PICKAWAY County OH.
Alternate Business NamesOn Demand Storage, LLC - PODS
Industry TipsMoving in Ohio, Movers, Q & A from the PUCO Renting a Self-Storage Unit - BBB Tips
3241 Centerpoint Dr
Urbancrest, OH 43123 (614) 539-7747 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 776-7637(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I requested PODS to drop off a container on October 28th and be delivered Novelmber 26 to my new address. Because they do not work on November 27, 2014 they wont be able to pick it up until the 28th. Now I have to pay another months rental for a few hours waiting for them to pick it up. Also, I have a container being sent on November 29th and my month is up on the 30th. Because they only deliver to my area a certain number of times a week they will not pick up their EMPTY container for 5 days charging me $10 a day. I have spent over $1200 for them to store my thnigs for a month and noone can explan where the $10 fee comes from.
Desired Settlement: I would like to talk to the manager at this place as noone will put me in contact. I would have no issue with the charges if it was something I can control.. I shouldnt be charged because you are busy.
Please revoke complaint # ********. The issue has been resolved.
Problems with Product/Service
Read Complaint Details
Complaint: On Friday January 31st 2014, Our POD was to be delivered to our new house between 8:15am and 11:15am, via email that i recived on Thurday Jan 30th. This didnt occur. I called PODS and they stated thathe time had changed. I was upset that i wasnt informed. The new time was between 12:00pm and 3:00pm. The POD didnt arrive till 3:50pm. This was a huge inconvience because i had someone sitting an waiting all day for this POD and lack of Communication was really upseting to me and my husband. On Saturday Feb 1st 2014 our movers opened up the POD to off load it into out new home and took out the first piece of furniture and saw a bunch of rodent (mice)feces and holes in my leather chair that they chewed and more than likely was in. The blanket that was covering this chair was covered in rodent feces and urine. I called the PODS customer service line and reported this right away. they gave me an incident report number #******, and i stated to the lady i wasnt going to go any further into the POD and i wasnt going to put any in my home. I did take some pictures as well of some of what i saw. We put the chair and blanket back into the POD and closed it up and locked it. The Lady from PODS instructed me that since it was saturday and the PODS place is closed on Sunday's that i should recive a call on monday. Well i never recived a call till Wedneday Feb 5th at 2:48pm from the Manager of the storage facility. He stated to me that he was in touch with the owners and they are suposed to be sending someone out to the facility to check and see if they have a rodent problem and then go from there. I asked about how long this was goign to take and he wasnt sure. This is a huge and i mean huge nasty problem. My family and i are sleeping on the floor because we have NO furniture , no nothing. This is quite a huge INCONVIENCE to me and my family. And PODS seem to be in no hurry to resolve this issue !!!
Desired Settlement: We would like a refund of the furniture that we are going to have to replace as well as the cleaning of the furniture that we dont have to replace as well as the cost of returning the POD to our new home from the storage facitity ($105.69)
Business Response: We have gotten with the customer and resolved the dispute. They were satisfied with the compensation that they received. Please close case. Thanks.