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BBB Accredited Business sinceAdditional Locations
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This company states that they are a snow skiing and boarding resort.
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A BBB Accredited Business since
BBB has determined that Mad River Mountain meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mad River Mountain include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tim Boyd, President Mr. Greg Fisher, General Manager Ms. Mary Fisher, Promotions and Sales Director
Ski Centers & Resorts Ski Instruction Restaurants Ski Equipment - Retail
Alternate Business NamesMad River Acquisitions Mad River Mountain, Inc.
1000 Snow Valley Rd
Zanesfield, OH 43360 (800) 231-7669 (937) 599-1015 Directions
PO Box 22
Bellefontaine, OH 43311
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 231-7669(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Visit to Mad River Mountain. The rules are only one going down the hill at a time. My nephew went down and he's 6 and another person was allowed to go down because the girl was not paying attention, she was talking and laughing.. she let two people go down the hill and hit my son. Half way down the hill my son flipped off his tube and was stuck on the hill.. She didn't see him flip off his tube, and allowed 2 others to go down the hill which is not allowed b/c the lane was still occupied. After the others crashed into my son, nobody was sent to help or check to see if everyone was OK. We have this on video and a video of the girl that allowed it to happen. I contacted Mad River and they didn't really care too much or offer anything or an apology. What can we do about this? I have a video I can send if needed.
Desired Settlement: Refund and or tickets for the group to go and try to enjoy themselves this time around. After my nephew was hit, he wouldn't ride anything and wanted to go home. Ruined the whole trip b/c one person didn't do their job and wasn't paying attention which resulted in 3 people getting hurt.
Business Response: Mad River Mountain and the Avalanche Tubing Park were hosts to the complainant and her party on the MLK holiday weekend. After their visit, the guest made our management aware of the situation she encountered via email with a date stamp of 1:22am on 1/20. Mad River absolutely takes notice of guest issues and management responded directly with an email less than six hours later at 6:42am on 1/20 which included an apology for any issues her group encountered. In order to properly look into the complaint and situation, we requested additional information through several email exchanges with the guest and escalated the issue to our General Manager for his involvement. After speaking with the manager on duty during the guest's outing, it was determined that the guest had confirmed with the manager that evening that she and the members of her party were ok after the incident and did not require further review from resort Ski Patrol staff. Additionally the manager on duty followed up with a verbal reprimand of the employee in question that may have incorrectly managed the traffic in the tubing chute. After this confirmation we emailed the guest back to ensure her that the parties involved had been spoken to, which was the request presented by the guest. During the conversation with the manager on duty on the date of the incident, the guest did not request any voucher or refund compensation or visit our Guest Services Office to inquire about such. Additionally no mention of a compensation request was given during any of the email exchanges so Mad River had every reason to believe that the situation had been resolved. Through conversations it was concluded that the members of the party whose ticket usage was affected included the guest herself and her son, while other members of the party had been able to continue. Mad River would be happy to issue Snow Guarantee Vouchers for a return tubing visit through the end of the season for the two tickets that were not fully used. To make arrangements for these vouchers to be received, the guest may contact the Director of Sales and Service at Mad River Mountain to confirm the address she would like them mailed to. Sincerely, Mad River Mountain Guest Services