BBB Logo

Better Business Bureau ®
Start With Trust®
21 Counties in Central Ohio
Are you the Owner of this Business? ×
BBB® - Start With Trust

Are You the Business Owner of Brooks Brothers Glass & Mirror Service Inc.?

If yes, click here to learn about BBB Accreditation.

Are you...?

This Business is not BBB accredited

Brooks Brothers Glass & Mirror Service Inc.

Additional Locations

Phone: (614) 755-4444 Fax: (614) 755-9102 2822 Banwick Rd, Columbus, OH 43232

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company states it offers custom shower enclosures, custom glass and mirror design, onsite glass replacement , insulated, thermo pane, tempered glass, single pane, plexiglass and laminate glass commercial storefront window and door systems,and etched logo artwork. This company provides both residential and commercial services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Brooks Brothers Glass & Mirror Service Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Brooks Brothers Glass & Mirror Service Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 11, 2003 Business started: 01/01/2001 in OH Business started locally: 01/01/2001 Business incorporated: 01/07/2002 in OH
Type of Entity


Business Management
Ms. Tina Brooks, President
Contact Information
Principal: Ms. Tina Brooks, President
Business Category

Shower Doors & Enclosures Glass - Repair Glass - Tempered Glass, Mirror & Screen Companies Glass Board - Up Service Glass - Stained & Leaded Glass - Beveled, Carved, Ornamental Mirrors

Additional Locations


    2822 Banwick Rd

    Columbus, OH 43232


    5565 Hansley Rd

    Sugar Grove, OH 43155


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

10/18/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Purchased windows from this company, which was installed incorrectedly the first time. Afte much discussion and long wait of 6 weeks, they came to reinstall these 8 windows in question. However, the reinstallation is still not done correctly, and these windows are still leaking when raining. The vendor has not responded with request for repair to correct the problem, even after I had agreed that if testing on site shows the leak is not due to their installation problem, I will pay for the labot cost of their service technician at the going rate. They have cancelled the original schedule date, and have not provided another date even after repeated requested. Since the windows ar leaking water and causing further damage to the house, I have no choice but to find 3rd party contractor to fix the problem ASAP. Testing has been performed based on suggestion by the window manufacturer to show the installation is not correct.

Desired Settlement: Vendor to refund the out of pocket expenses for the 3rd party repair and any damage done to the sturcture of the house. All related repair such as drywall and paint should also be covered. If further litigation is necessary, legal expenses should be added to the total as well.

BBB's Final Determination: Consumer accepted resolution offered by the business.