BBB Logo

Better Business Bureau ®
Start With Trust®
21 Counties in Central Ohio
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of RevLocal?

If yes, click here to login.

Are you...?

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that RevLocal meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for RevLocal include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on RevLocal
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: March 07, 2012 Business started: 10/01/1994 in OH Business started locally: 10/01/1994 Business incorporated: 12/22/1997 in OH
Type of Entity

Corporation

Business Management
Mr. Marc Hawk, President Mr. Aaron Boggs, Executive Vice President Mr. Ben Dean, Internet Marketing Director
Contact Information
Customer Contact: Mr. Ben Dean, Internet Marketing Director
Principal: Mr. Marc Hawk, President
Business Category

Search Engine Optimization Services Internet Marketing Services Web Design Internet - Web Hosting Internet Services

Hours of Operation
M: 8:00 PM - 6:00 PM
T: 8:00 PM - 6:00 PM
W: 8:00 PM - 6:00 PM
Th: 8:00 PM - 6:00 PM
F: 8:00 PM - 6:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Master Card, Visa, American Express, Discover, Check, ACH
Alternate Business Names
ECR ECR Internet Services, Inc. ECR.net
Business Management

Two principals of this business, Marc Hawk and Aaron Boggs, are also principals of ECR Voice, LLC and Copper.net, Inc upon which BBB maintains separate Business Reviews. 


Additional Locations

  • 4009 Columbus Rd  222

    Granville, OH 43023 (740) 281-5016

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
  • - Communication/Mass Email
  • - eQuote
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

2/19/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: RevLocal is claiming to have a location in ********** ******** at the address *** **** **** ******. As the manager of the virtual office company (Your *********** ********) that provides mail services to businesses for a fee at that address, I can state that RevLocal is not authorized to use the address *** **** **** ******, ********** ********. There is no ***** ******* at this address, and there is also no RevLocal with an account at this address. Because we license the use of our address for a fee and RevLocal is not paying this fee, this company is stealing a service we provide and misrepresenting itself to its clientele. The page posting the address *** **** **** ******, ********** ** ***** can be found here: ********************************************/

Desired Settlement: Your *********** ******** requests that RevLocal remove our address from the website or purchase a license agreement for its use.

Business Response: We apologize for the error. We have purchased a license agreement for the use of that address.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** *******