This Business is not BBB accredited
Butch's Italian Cafe, Inc.Additional Locations
Phone: (614) 834-3201 Fax: (614) 834-3250 6394 Gender Rd, Canal Winchester, OH 43110
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Butch's Italian Cafe, Inc. include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Butch's Italian Cafe, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James Zurbriggen, Owner Eileen Carman, Accountant
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This was terrible! We ordered 3 different entrees, all came with soup and salad. I was told it would be ready for take out in 25-30 minutes. We killed about 45 minutes in the pet store next door. I went inside to pick up the food and it was not ready. I had to wait another 30 minutes until it was done. I carried the food to the car and went back in to order dessert. I asked them if it was something they could put together quickly so I could leave since I already had the food. I waited another 30 minutes, and after already having paid for it, I couldn't leave. I waited an hour in the restaurant and held off for 45 minutes even before I went in!After all this time waiting, I finally went home to find that the soup was flavorless, the salads were plain and unwashed iceberg lettuce. The only decent food was the entrees, and after ordering one without mushrooms, as our niece doesn't like them, there were still mushrooms all over it.The food was expensive, very nearly flavorless, the staff was EXTREMELY rude, and waiting nearly 2 hours....this was HORRIBLE AND I WON'T GO BACK!!!!My husband was arguing with the waitress after she kept insisting that we bring the food back in and "forget the whole thing", instead of taking care of the customer, and then she followed my husband to our car and insisted on writing our license plate number down. During this, she was still incredibly rude, and called my husband an "*******." Before this, I was holding her pen to sign the receipt. She snatched the pen from my hand and made her way outside to the car, leaving me standing there with no answers and I was left for 10 minutes wondereing what was going on. The waitress came back in and stalked off toward the rear of the restaurant, with no words to me. I had no clue what was going on and finally my husband called my cell phone and insisted that I return to the car so we could leave.
Desired Settlement: $70.00 (This was $50 for the food-entrees, and $20 for the desserts)
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.