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A BBB Accredited Business since
BBB has determined that Ron Potts RVS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ron Potts RVS include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Dealer Licensing Section, Ohio BMV
PO Box 16521, Columbus OH 43216
Phone Number: (614) 752-7636
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ron Potts, Owner Ms. Carol S Potts, Secretary/Owner
Recreational Vehicles - Dealers Recreational Vehicles - Rent & Lease Recreational Vehicles - Repair & Service Gas - Propane - Equipment & Supplies
Alternate Business NamesRon Potts RVS LLC
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Late last summer I took my RV to Ron Potts RVS for repairs needed due to damage sustained on a trip from California to Ohio along with some other things I personally wanted done. I took the RV to Ron Potts in September after making the requested reservation in August for the work to be estimated and performed. After more than a month of waiting and getting the run around on the phone each time I called I went to the dealer only to find that my RV was sitting on the back of the lot not being worked on. I asked Ron Potts why and was told by him that he had employee problems and other RV's that had been purchased at his dealership that needed work so mine was bumped to the back of the line. I had explained to Ron Potts that I needed this to get fixed as I was promised in the beginning that it would only take a few weeks. Even after giving them a deadline in September which my wife had made reservations for us to use the RV and reminding them of this asking if it would be done by then they still did not get it completed as promised. They gave me excuse after excuse. When I finally got the RV it was to late for us to make the trip and I lost my deposit. The main problem though is that they work performed was substandard at the very best and I finally had to take the RV to *** in Heath to have things fixed correctly. Now I have filed a dispute with my credit card company and Ron Potts is fighting it saying they want to have the chance to fix things. The last place my RV will ever go again is to Ron Potts since I gave them three chances to make things right and they still could not. They charged me for work not performed to the RV, such as $119 to teach me how to winterize the vehicle and then even made a note on the receipt that this is not allowed, but they still charged me the $119. My insurance adjuster had asked **** ******* in the beginning to directly send him the Crate & Shipping receipts to pay directly but did not,now my insurance company will not pay
Desired Settlement: At this point I will except nothing less than the reimbursement for the Crate & Shipping of $454.75 and the reimbursement for the cost of having *** fix the things Ron Potts RVS did incorrectly, not at all or did incorrectly of $1251.05 and lastly the cost of our reservation we lost of $70.00. Total cost of reimbursement to be $1775.80 at the very least! If this is not done I will look at litigation as my last resort.
Regarding the issue with *** ****** and his motor home that was repaired at Ron Potts RVS. The unit was brought in by *** ****** and he explained that his insurance would need an estimate for the damage caused by two different tire blowouts he experienced coming from California back to Ohio. Ron Potts RVS expressed to *** ****** that we would look the unit over and complete an estimate and send it to his insurance company. After the insurance company looked at our estimate and sent their adjuster out they approved the estimate and the work was completed.
Sometime early last summer my parents decided to give my family their 37' Fleetwood Pace Arrow RV so on 7/18 I flew to my parents in California to drive the RV back to Ohio. On 7/23 I received a phone call from my wife that our oldest daughter was in a head on collision so on 7/24 I left my parents house to make the 2500 mile trip home in Ohio. During the trip I experienced two blowouts, one on the right rear and the other on the left rear on different days. Each of these did a lot of damage to the RV so when I got home I called Ron Potts RV to see if they could work do the work that would be needed. I spoke with *** ****** and she assured me that they would have no problems working on my RV, this was on 7/31. *** said that I needed to make an appointment, so I did for 8/14 and I asked her if they could get it done and back to me by 9/13 because my wife had made reservations at Mohican Reservations for 9/14 and 9/15. *** assured me that she did not see why repairs should take that long. I took the RV in early on 8/14 and spoke with **** ******* explaining the exact same thing with him and was also assured they would get it done. When I dropped off the RV I explained to **** that I needed the work to be broken down in three jobs. The insurance company needed a breakdown on the right side, the left side and then I wanted an estimate of some things I personally wanted done. Throughout the entire ordeal with Ron Potts this was a major stumbling block for **** in addition to giving me an exact cost for each. A few days went by and I had not heard from Ron Potts so I called to ask about it. I was told by **** that they were still having trouble with the wiring that was damaged on each side when the tires blew and this was to become an answer I got over and over. On 8/29 I went to the dealer and found out that my RV had no even been in the bay for repairs for a week or so. I was told by Ron Potts himself that he had had problems with employees not showing up for work, he went on about this and that they had newly sold RV's that had come back for one reason or another and that also pushed my RV back on the list. I once again explained that I needed the RV back by 9/13 because my wife had made reservations and our children were excited to go on their first trip in it. My wife asked throughout about whether or not we would have it back in time and I told her that **** continued to tell me that we would. On 9/5 I went over the Ron Potts to pick up the right rear rim to have Sears put a new tire on it and was told by Ron Potts himself that he wished he could have done that also and sounded a little upset. I told him that I was hoping to save them some time on my other repairs. I brought the rim with a new tire on it back to them the next day and reminded **** that I needed the RV by 9/13 for our trip and he said, again, no problem. I also mentioned that I was still wanting to see the estimates/cost breakdowns for each of the three requests. He said that he was still working on it. Every once in a while **** would tell me the cost of something but never give me a total cost or breakdown. I did all of this again on 9/11 at the dealership making sure they knew I needed it since we were leaving in a couple of days and was once more assured that we would have it. On the morning of 9/14 I called **** when they opened and he told me that they were still not finished and that we would not have a number of things like heat, ability to use propane to cook and cool the fridge, etc. **** asked for a couple of more hours and that he felt they could make progress on it. At this time I realized that we would not make our reservation at Mohican that night so I called them and told them we would be up the next day to spend the night. At this time it was to late to get a refund for canceling the reservation. Later on that day I decided that we would not go at all when I spoke with **** around 2 pm and he said that he would really like to keep the RV a few more days because they had not finished it. These ordeals continued and finally on 10/15 I went and took my RV from Ron Potts RVS and took it to *** to have them look at all of the things that were still wrong with it of which Ron Potts had charged me for and were done incorrectly or not at all. One example is the $119 charge for showing me how to winterize the RV. This never even happened and I was told by **** ******* that he was not allowed to do this but yet I was charged for it. Ron Potts RV has many problems from the owner to his incapable Service Manager but it is not my job to fix them. I have never dealt with such incompetence in any of my dealings with a company. All of the disputes either did not happen, were not done correctly and much more. The invoices I had to make **** ******* give me are so full of bogus charges. From the showing the customer how to winterize the RV all the way to being charged two times for "Weight Kits". I spoke with *** and our insurance adjuster about some of the questionable charges and they even don't understand them. Both of them said that a "Weight Kit" is something you would use to stabilize the towing package of a vehicle that you would be pulling behind you. I have no vehicle to tow nor do I have or need a towing package for the RV. One last thing is in regards to receipts, Ron Potts is very good about having you sign things and then not giving you a copy of them. This happened every time with some sort of damage document they are supposed to complete when the vehicle is dropped off for service. In regards to the signed orders, I did sign the first on ruffly 9/27 in good faith and the rest I signed because I was told that if I did not they would not release my RV to me. I did not ever get copies of work orders other than one dated 10/08/12 and on it I had requested a written estimate as I did on the rest. No written estimate was given, ever until they put the bill in front of me to pay. As for the over charge Ron Potts mentions that "Ron Potts RVS has made necessary arrangements to refund this charge back to the customer" is just another lie. I paid every charge with my American Express card and as of today no credit has been issued nor have I received any refund. That charge which I would like to add to this dispute is for a total of $105.93(see attachments). As for Ron Potts comment regarding the crate and shipping, his statement is simply not true(see attached email conversation between myself and our Nationwide adjuster who would pay the bill. **** Hammock convinced me that it would be "just easier" if I took care of everything and had the insurance company reimburse me. I did not know that I needed some other type of receipts other than the ones from Ron Potts to submit, I wonder if **** knew though? In regards to Ron Potts remarks about the phone calls and emails from him to resolve these problems. I received two phone calls from him, never one email although he received many emails from me. I even sent him an email revoking my signatures on the documents which I never received copies of. I took my RV to *** Sales Company to have all of the work that needed corrected from Ron Potts inability to perform(see attachments). Ron Potts even damaged the RV the last time they had it but I probably can't prove that, I know that the damage was not there when I took it to them the last time to have things finished and noticed it after I had picked it up and got it home.
As for the supplemental, this was given to me by **** and he stated that I should turn it in to the insurance company for payment(see attached). If I had done so I would have been committing insurance fraud and I was in no way going to do this. I did request a payment for the baggage doors but as you can see from the reps response those should have been covered by Ron Potts. This entire ordeal has been a nightmare and been going on for more than 7 months. Mr. Potts should produce proof of the refund he says they gave and the emails emails he talked about. I am also attaching the only copy I have where I signed a "work order" and it has the written estimate line initialed by me of which estimates never happened. If they do not wish to resolve this issue I will litigate it in court and it won't be small claims court. It seems from their response they are still wanting to play games and tell lies.
Thank you for your help in resolving this major issue,
*** ****** called Aug. 1,2012 and asked if Ron Potts RVS could work on his motor home. The customer explained about the two blowouts, one on each side, and also some personal and
Please read word for word this response from the Nationwide Insurance representative in regards to the crate and shipping charges from Ron Potts RVS. This is proof that Ron Potts RVS did not supply these receipts for reimbursement in the form that they were instructed to by Nationwide Insurance claim specialist ******* **** back in August or September of 2012.
This is in response to *** ****** and his complaint about shipping and crate charges from the work completed at Ron Potts RVS. *** ******'s insurance company is not going to pay him for shipping and crate charges. These charges were clearly stated on the estimate that *** ****** and the insurance company reviewed before work was started. *** ****** stated to Ron Potts RVS that his insurance company would pay him directly for the work from the estimate and he would pay Ron Potts RVS from his own account he set up after receiving money from the insurance company. *** ****** paid Ron Potts RVS for shipping and crate and Ron Potts RVS sent over a repair order detailing the shipping and crate charges to the insurance company which also matched the estimate that was already agreed upon. *** ****** agreed on the work to be completed at Ron Potts RVS and paid for the work finished.
I am rejecting this response because: All I want are the actual invoices from Shipping/Crate from the companies which shipped items to Ron Potts RVS which were requested by Nationwide Insurance Representative in the very beginning. Not what was transferred to an invoice from Ron Potts RVS.
This is in response to *** ****** and his complaint about shipping and crate charges from the work completed at Ron Potts RVS. These charges were clearly stated on the estimate that *** ****** and the insurance company reviewed before work was started. *** ****** stated to Ron Potts RVS that his insurance company would pay him directly for the work from the estimate and he would pay Ron Potts RVS from his own account he set up after receiving money from the insurance company. *** ****** paid Ron Potts RVS for shipping and crate and Ron Potts RVS sent over a repair order detailing the shipping and crate charges to the insurance company which also matched the estimate that was already agreed upon. *** ****** agreed on the work to be completed at Ron Potts RVS and paid for the work finished.
Consumer Response: I once again and for the final time rejecting the response from Ron Potts! I expect the original shipping & crate invoices from the carrier or carriers that total the $450 plus charges that Ron Potts has charge me and that Nationwide Insurance told Ron Potts representative **** ******* they needed to submitt to be reimbursed for these charges. I am tired of having the BBB pass notes back and forth between us and expect better of your organization. I have provided ample documentation for supporting this complaint and Ron Potts continues his game of which I am done playing!
This is in response to *** ****** and his complaint about shipping and crate charges from the work completed at Ron Potts RVS. These charges were clearly stated on the estimate that *** ****** and the insurance company reviewed before work was started. *** ****** stated to Ron Potts RVS that his insurance company would pay him directly for the work from the estimate and he would pay Ron Potts RVS from his own account he set up after receiving money from the insurance company. *** ****** paid Ron Potts RVS for shipping and crate and Ron Potts RVS sent over a repair order detailing the shipping and crate charges to the Insurance company which also matched the estimate that was already agreed upon. *** ****** agreed on the work to be completed at Ron Potts RVS and paid for the work finished. This will be the final response from Ron Pott RVS regarding this matter.
I wish this to go to arbitration as soon as possible. I have provided all of the proof needed to support my claim.
Business Response: We are scheduled for Mediation in Licking County court on 8.30.13.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
BBB Comments: The Consumer filed a suit in small claims court eight days before requesting BBB Arbitration. We had no services to offer the parties when the complaint closed.
|6/27/2011||Problems with Product/Service|