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BBB Accredited Business since
Phone: (740) 967-2500 5669 Johnstown Utica Rd, Johnstown, OH 43031
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A BBB Accredited Business since
BBB has determined that Ron Potts RVS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ron Potts RVS include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Dealer Licensing Section, Ohio BMV (Bureau of Motor Vehicles)
PO Box 16521, Columbus OH 43216
Phone Number: (614) 752-7636
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ron Potts, Owner Ms. Carol S Potts, Secretary/Owner
Recreational Vehicles - Dealers Recreational Vehicles - Rent & Lease Recreational Vehicles - Repair & Service Gas - Propane - Equipment & Supplies
Alternate Business NamesRon Potts RVS LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5669 Johnstown Utica Rd
Johnstown, OH 43031 (740) 967-2500 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: September 8, 2014 - I called Potts and spoke to ******. I asked for a ball park figure on what it would cost to have a coating of sealer applied to the motor home roof. ****** quoted $99 an hour for labor and without looking at it he said it would probably be about $375 – 400 plus parts. I told him I’d bring it in. September 9, 2014 - I took the RV to *** ****s RV the next day. ****** looked at it and said he could apply the sealer for me but also needs some caulking. He said it would cost about $375 – 400 and I said okay, that’s what I want. I told ****** that I didn't want to spend more than $400. A second guy came out, he went up to look at the roof and he says that it does not need sealed, that is not the problem. He said it needs caulked because there are a lot of cracks in the old caulking down the seams. I told them I can do the caulking myself. I just need the sealer put on. ****** went in to do the paperwork on what I wanted but came right back out with a third guy named ****. He said it doesn’t need sealer it just need caulking. I told all three of them that ****** and I had already discussed what I wanted. I told them if they didn't want to do what I wanted done, I would leave. ****** and I discussed applying the sealer and some caulking again, I said okay, we agreed that’s what I wanted done so he wrote up the work order, I signed it and we left it at that. That evening when I got home, I was so upset from all the chaos and harassment from them telling me what to do without knowing my intentions or without any regards to what I had already told ****** in person and on the phone, I called *** ****s RV and left a message telling them not to do any work to my RV. I said I would be in to pick it up the next morning. September 10 - The next day, I called to speak to *** *****. I explained what happened and how I left the RV there to have the sealer only applied and that ****** had quoted me $375-400 for the sealer and some caulking. He said he would check into it and call back. He called back and said you need caulking but you don’t need the sealer. He started explaining the roof and also said that there was a leak around the f***t bunk bed windshield. R** ***** said he would have to take the windshield out, remove the old caulking and re-caulk the windshield. He said it will take more time and me a price of $400-475 plus materials. I felt frustrated. Even though I told him I just wanted it sealed, he made this leak sound bad so I said ok and do it. Then *** ****s kept calling back what seemed like several more times adding to the price because they kept finding something else w***g. It got out of hand. The whole time, during these telephone conversations, *** wouldn't even let me talk. He wasn't listening to me and he kept over powering the conversation. They called that evening, said it was done and my wife and I went in to pick it up the next morning. As we were checking out, ****** said he had more labor in it than they were charging us for. When I got the RV home and I was able to look at the work they did, I could see where the caulking was piled on in globs in areas. I was upset because I feel the caulking was applied sloppy and the work was of poor quality. The windshield *** said was leaking was not even touched. And they didn’t apply the sealer. The main reason I took the RV to them was to have sealer applied to the entire roof which didn’t even get done. I told them over and over I just wanted it sealed. I told them I could do caulking myself. I feel I was harassed and coerced into paying them to do something entirely different from what I asked them to do. Caulking is something I am very capable of doing myself. The price *** gave over the phone during one of the several times he called was to include removing the windshield, remove old caulk and re-caulk the windshield to seal it up too. They didn't even do any work to the windshield like they said they would. I still need the sealer applied *** wouldn't even acknowledge me the next day when I went in to pick up the RV. My bill is as follows: Parts $82.11 Shop supplies $25.75 Labor $495.00 Sub Total $602.86. Plus Tax $43.71 Grand Total $646.57. I feel the amount I was charged was excessive to the work performed and it was not what I had intended to have done in the first place. I feel I was carefully coerced into letting them do the caulking and spending more money than necessary and I still did not get the roof sealed like I originally intended.
Desired Settlement: I want a refund for the total amount $646.57.
Customer brought in RV for service. The estimated labor the service writer gave the customer was 3 to
I would like to clarify a few things after reviewing *** ***** reply to our complaint against him.
Business Response: 10.8 Talked with Mr *** ****s. He reiterated his September 24th written response. To recap......Mr. ****** signed the work order approving the caulking of the roof...and not the painting. Mr ***** advised the roof needed caulked to prevent further water damage and painting the roof was just cosmetic and did not fix it. Mr. ****** approved additional hour of labor. Mr. ****** picked up RV and paid for agreed upon work. Mr. **** offered Mr. ****** that if there was any caulking that needed addressed, he would correct at no cost. Mr. ***** also offered to paint the roof at no cost using Mr. ****** sealant. Mr. ***** stated no refund is merited and that all work was approved and paid for by Mr. ***. Mr. ***** has not taken advantage of either offer made by Mr. ****. Mr. ***** stated the company has met its obligation.
Problems with Product/Service
Read Complaint Details
Complaint: On January 15, 2014 we purchased a 2004 Fleetwood Discovery from Ron Potts RV. This vehicle was being offered for sale as a consignment unit. During the initial inspection of the unit, we mentioned that the info center was showing a low voltage output. We were told that the unit would be gone thru from front to back and per the previous owners would be made “trip ready” for the new owners. We made a deposit on the unit and continued the purchase process. During the signing of the purchase contract, again we were told that the previous owners left instructions to make sure that the unit was “trip ready” and was shown a list of items repaired / replaced on the unit such as: oil change, fluids in generator changed, refrigerator checked, new house batteries, and new alternator. Due to weather conditions we were unable to drive unit home until mid-March. Unit was driven 45 miles home. We were planning a trip in mid-April. Unit was packed for a trip on April 8 and we were leaving on April 9. Morning of April 9, we could not get the unit started. We replaced the coach batteries with new ones that were checked before installation and the unit started. Voltage reading was 11.4. We called Ron Potts RV and talked to mechanic. He told us to rev engine to 1500rpm and see if voltage climbed. It did not. He stated that we needed to bring unit in to have it checked and would need to drive it with the generator running to keep voltage up. We took unit to Ron Potts RV. After the unit was checked by Ron Potts’ mechanic, it was determined that the alternator was bad. Per report from mechanic, alternator was removed and company where alternator was purchased was contacted. First story was that alternator would not be replaced by company because the original invoice from when it was bought could not be found. Then story was that company would not replace because they did not have one. Mechanic took alternator back to shop and opened it up and found that brushes were stuck. He corrected the brushed and reinstalled the alternator. When we picked up the vehicle *** ***** also stated that he had talked to the company where the alternator was purchased and could not figure out why they would not stand behind it. We picked up unit and drove unit 670 miles. Cost to us $334.62. Approximately 3 days after we returned from our trip, we started unit and again noticed that voltage was dropping on unit. *** ***** was contacted several times and he suggested several things to do of which none worked. *** ***** did mention several times that the alternator was purchased by the previous owners and wondered how I know about the new alternator. He also stated that if I had purchased the extended warranty, they would pay for it. I reminded him he had showed us the list of things done at point of sale and that we were also told by his mechanic that the alternator was replaced. We elected to take alternator off and have it checked by a company in Columbus. Alternator tested at 130 amps and completely dead. We have replaced the alternator with a higher amp alternator at our expense. Fleetwood put out a bulletin advising owners/dealers to increase their alternators to the 160 size minimum!! I have left messages for *** ***** requesting a call back to see if we could talk about the alternator and what can we work out but unfortunately no call back has been received.
Desired Settlement: I am seeking the refund of the $334.62 that we paid to have the alternator rebuilt by Ron Potts RV when it was truly defective from the start. I do understand that a consignment vehicle is sold without a warranty, but considering that seller was so adamant about using the installation of a new alternator as a selling point and the fact that said new alternator failed after 45 miles, I feel that alternator should have been repaired / replaced by dealership without cost to me.
The above complaint has been settled to my satisfaction.
Customer Reviews Summary