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BBB Accredited Business since

Universal Radio, Inc.

Phone: (614) 866-4267 Fax: (614) 866-2339 View Additional Phone Numbers 6830 Americana Pkwy, Reynoldsburg, OH 43068 http://www.universal-radio.com


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Description

This company offers shortwave and ham radio communications equipment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Universal Radio, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Universal Radio, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Universal Radio, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: November 18, 1991 Business started: 01/01/1942 Business started locally: 01/01/1942
Business Management
Frederic J Osterman, President Ms. Barbara J Osterman, V President
Contact Information
Principal: Frederic J Osterman, President
Business Category

Radio Communication Equipment & Systems Industrial Products Wholesalers & Distributors Commercial Products Wholesale & Distributor


Customer Review Rating plus BBB Rating Summary

Universal Radio, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 6830 Americana Pkwy

    Reynoldsburg, OH 43068

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchase Information: Problem Area: Failure to Deliver Product or Service Purchase Date: 6/29/2013 Total Price: $336.90 Disputed Amount: $0.00 Amount Paid So Far: $0.00 Description: I have placed two orders (Tecsun Satellit 750 and Kaito KA 33) through company website and provided my VISA Credit Card information. As long as received no confirmation, I contacted Universal by e-mail and by phone to explain the situation. The sales officer and its CEO claim that Universal does not ship abroad, although this is not clear when processing the order.

Desired Settlement: Satisfactory Solution: According to company terms and conditions Foreign orders may require verification by phone or fax, in contrast with CEO allegation that they sale only to USA and CANADA. As a consumer, I feel disrespected and misguided. All I want is to have my orders fulfilled and delivered. I have been trading with companies within USA and abroad for quite a long time and never had any of my orders left unattended.

Business Response:

07/11/13
RE: ****** ***** ********

Dear *** ********

Thank you for sending the fax letter regarding *** ******* complaint from Brazil,
He was disappointed that Universal Radio is not currently processing export orders.
He also felt this policy should be made more clear on the Universal Radio website.

This policy is on our website under Company Policies
http://www.universaI-radio.com/catalog/intro. html

It is also at the bottom of the Catalog Contents page
http://www.universal-radio,com/catalog/index2.html

Today I have also added this notation to the bottom of our home page
http://www.universal-radio.com/index.html

I hope this additional measure will prevent any further confusion or inconvenience.

Thank you.
Best Regards,
**** *********
Universal Radio Inc.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because:

*** ******** response only confirms Universal has a discriminatory commercial policy towards some countries, which is quite unacceptable. I buy regularly from Amazon.com, Tecsun dealers (Hong Kong) and AOR (Japan) and I don`t see the point why Universal is such  a narrow minded company.

Regards,

****** ********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Universal Radio, Inc.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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