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BBB Accredited Business since
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This company offers shortwave and ham radio communications equipment.
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A BBB Accredited Business since
BBB has determined that Universal Radio, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Universal Radio, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Business ManagementFrederic J Osterman, President Ms. Barbara J Osterman, V President
Radio Communication Equipment & Systems Industrial Products Wholesalers & Distributors Commercial Products Wholesale & Distributor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
6830 Americana Pkwy
Reynoldsburg, OH 43068 Directions
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Additional Phone Numbers
- (800) 431-3939(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Purchase Information: Problem Area: Failure to Deliver Product or Service Purchase Date: 6/29/2013 Total Price: $336.90 Disputed Amount: $0.00 Amount Paid So Far: $0.00 Description: I have placed two orders (Tecsun Satellit 750 and Kaito KA 33) through company website and provided my VISA Credit Card information. As long as received no confirmation, I contacted Universal by e-mail and by phone to explain the situation. The sales officer and its CEO claim that Universal does not ship abroad, although this is not clear when processing the order.
Desired Settlement: Satisfactory Solution: According to company terms and conditions Foreign orders may require verification by phone or fax, in contrast with CEO allegation that they sale only to USA and CANADA. As a consumer, I feel disrespected and misguided. All I want is to have my orders fulfilled and delivered. I have been trading with companies within USA and abroad for quite a long time and never had any of my orders left unattended.
RE: ****** ***** ********
Dear *** ********
Thank you for sending the fax letter regarding *** ******* complaint from Brazil,
He was disappointed that Universal Radio is not currently processing export orders.
He also felt this policy should be made more clear on the Universal Radio website.
This policy is on our website under Company Policies
It is also at the bottom of the Catalog Contents page
Today I have also added this notation to the bottom of our home page
I hope this additional measure will prevent any further confusion or inconvenience.
Universal Radio Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Customer Reviews Summary