BBB Business Review

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Consumer Complaints

BBB Accredited Business since 2/19/2010

Prescription Hope, Inc.

(877) 296-4673

Customer Complaints Summary

30 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 19
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 30

Additional Complaint Information

This business has a pattern of complaints and customer reviews expressing the following concerns: a failure to:

  • respond to repeated calls and emails requesting assistance,
  • cancel the service in a timely manner,
  • correct billing errors,
  • provide written confirmation of cancelled services,
  • provide prescriptions,
  • notify the customers if there is a delay in receiving the prescription, or that it cannot be delivered to their home, or the amount they receive may be less than they expected, and
  • provide a refill before the medicine runs out resulting in a gap in medication supply

On May 6, 2106 BBB emailed the business requesting their voluntary cooperation in resolving the underlying cause for the complaints. On June 28, 2016, the business indicated they had undertaken employee training and development.  On September 14, 2016, BBB emailed the business again for further clarification. Prescription Hope responded to BBB on September 21, 2016, and we are planning a meeting with them, and are awaiting a further response in writing. This portion of our Business Review will be updated as information becomes available.     

Industry Comparison | Chart

Prescription Benefit Consultants


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.