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BBB Accredited Business since

Payne's Pizza, LLC

Phone: (740) 389-4732 Fax: (740) 751-6880 1624 Marion Mt Gilead Rd, Marion, OH 43302

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This is a full service restaurant and pizza shop.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Payne's Pizza, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Payne's Pizza, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Payne's Pizza, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 10, 2006 Business started: 10/01/2000 in OH Business started locally: 10/01/2000 Business incorporated: 10/29/2004 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Larry Payne, Owner Ms. Jennifer Payne, Co-Owner Ms. Melanie Payne, Owner
Contact Information
Principal: Mr. Larry Payne, Owner
Customer Contact: Ms. Melanie Payne, Owner
Business Category

Pizza Restaurants Foods - Carry Out

Hours of Operation
M: 10:00 AM - 9:30 PM
T: 10:00 AM - 9:30 PM
W: 10:00 AM - 9:30 PM
Th: 10:00 AM - 9:30 PM
F: 10:00 AM - 11:00 PM
S: 10:00 AM - 11:00 PM
Su: 10:00 AM - 9:30 PM
Alternate Business Names
Payne Family LLC

Additional Locations

  • 1624 Marion Mt Gilead Rd

    Marion, OH 43302 (740) 389-4732

  • 1

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Types of Complaints Handled by BBB

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  • Billing or Collection
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  • Guarantee or Warranty

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Complaint Detail(s)

3/21/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I was laughed at and cussed and called a punk after i asked to speak to a manager to resolve to wrong order issue. 03/08/2014

Desired Settlement: I would like the gentleman order taker and the manager on duty to be reprimanded and possibly the loss of employment i felt disrespected and downgraded by all this and i don't think I'm the only customer that has been treated like this by there employees i feel like there needs something to be done about this situation soon

Business Response: My name is ******* *****, owner.  I had an employee call me about a gentleman that called in.  He made a threat to come in and beat the person he was talking to on the phone.  No cussing was started until I believe the patron started.  I told my employee if he showed up to call the police.  I understand my employee may have called him a punk after the verbal abuse he took over the phone.  The whole incident was about a ranch dressing.  I told my employee that he should of forwarded the call to me or just hung up till the gentleman could get himself under control.  We do not like confrontation and do not want our employees calling any one names.  This message was sent to me three times.  We offered to send the ranch dressing to him.  We have handled our end of the complaint with our employee.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved