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BBB Business Review

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BBB Accredited Business since

Donatos Pizza

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Fax: (614) 575-4466 View Additional Phone Numbers 935 Taylor Station Rd, Columbus, OH 43230

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Donatos Pizza is headquartered in Columbus, Ohio and operates stores throughout several states.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Donatos Pizza meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Donatos Pizza include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 28 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 4
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 28

Additional Complaint Information

The scope of customer experience in this report beginning July 24, 2014, will include marketplace interactions involving all Donatos stores nationwide.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Donatos Pizza
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 16
Total Customer Reviews 16

Additional Information

BBB file opened: August 26, 1986 Business started: 01/01/1963 in OH Business incorporated 11/26/2003 in OH
Type of Entity


Business Management
Mr. Tom Krouse, President & CEO Expansion Brands Ms. Jane Abeu, President Ms. Ricki DiPietro, Customer Service Rep. Mr. James Grote, Founder Ms. Jane Grote-Abell, President & Chairwoman Ms. Lianne McGlade, Director of Guest Services and Catering Mr. Maurice Moore, no longer w/ co. per phone call 4.13.12 Mr. Tom Pendrey, COO Mr. Todd Young, Director of Operations
Contact Information
Principal: Mr. Tom Krouse, President & CEO Expansion Brands
Customer Contact: Ms. Lianne McGlade, Director of Guest Services and Catering
Business Category

Pizza Restaurants Sandwiches Online Retailer Caterers Foods - Carry Out

Alternate Business Names
Donatos Pizzeria, LLC Jane's Dough Foods

Customer Review Rating plus BBB Rating Summary

Donatos Pizza has received 3.68 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.