BBB Accredited Business since
Phone: (614) 844-4304 Fax: (614) 844-4305 300 W Wilson Bridge Rd Ste 350, Worthington, OH 43085 View Additional Web Addresses
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Integrys Energy Services provides competitive retail natural gas and electricity. We serve customers of all sizes including industrial, commercial and residential customers. We serve many Ohio communiites through municipal aggregation programs.
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A BBB Accredited Business since
BBB has determined that Integrys Energy Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Integrys Energy Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mike Welch, Managing Director
Natural Gas Companies Electric Companies
Products & Services
Integrys Energy Services, Inc. offers the following product(s): Electricity, Natural gas
Alternate Business NamesFSG Energy Services (FKA) WPS Energy Services, Inc.
Our BBB received notice from the company that effective February 21, 2007, that the name of the company was changed from WPS Energy Services, Inc. to Integrys Energy Services, Inc.
The scope of this report issued by our BBB concerns the company's offices in Central Ohio. Other BBBs process complaints and maintain separate reports concerning the companies corporate headquarters and other locations.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I have told these people repeatedly to stop calling here, that we are not interested, but yet the phone calls continue. I have spoke with several managers who tell me they will stop calling, but yet I get at least 2 phone calls a week.
Desired Settlement: For the phone calls to stop
Business Response: Thank you for contacting Integrys Energy Services!!! . We apologize for the inconvenience. We have placed the following numbers on our Do Not Call List: • ###-###-#### If there are other numbers associated with this residence or business please provide them so that I can add them to the list as well. We apologize for the inconvenience.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved