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21 Counties in Central Ohio
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BBB Accredited Business since

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Description

Integrys Energy Services provides competitive retail natural gas and electricity.  We serve customers of all sizes including industrial, commercial and residential customers.  We serve many Ohio communiites through municipal aggregation programs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Integrys Energy Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Integrys Energy Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Integrys Energy Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 27, 1989 Business started: 10/01/1995 in WI Business started locally: 10/01/1995 Business incorporated: 10/12/1994 in WI
Type of Entity

Corporation

Business Management
Mr. Jeremy E. Lutes, Ohio Market Manager Ms. Glenda O'Bannon , Call Center Coordinator | Marketing | Integrys Energy Services Inc
Contact Information
Principal: Mr. Jeremy E. Lutes, Ohio Market Manager
Customer Contact: Ms. Glenda O'Bannon , Call Center Coordinator | Marketing | Integrys Energy Services Inc
Business Category

Natural Gas Companies Electric Companies

Products & Services

Integrys Energy Services, Inc. offers the following product(s): Electricity, Natural gas

Additional Information

Our BBB received notice from the company that effective February 21, 2007, that the name of the company was changed from WPS Energy Services, Inc. to Integrys Energy Services, Inc.

Business Management

The scope of this report issued by our BBB concerns the company's offices in Central Ohio. Other BBBs process complaints and maintain separate reports concerning the companies corporate headquarters and other locations.


Additional Locations

  • 300 W Wilson Bridge Rd Ste 350

    Worthington, OH 43085 (614) 844-4304 (866) 867-8328

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (614) 844-4310(Phone)
  • (800) 275-4036(Phone)
  • (866) 867-8328(Phone)
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Complaint Detail(s)

4/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchase Information: Problem Area: High Pressure Sales Purchase Date: Total Price: $0.00 Disputed Amount: $0.00 Amount Paid So Far: $0.00 Description: Won't stop canning my business line, three to four times a day. Told them I WAS NOT INTERESTED in their service on four occasions and have reported them to DO NOT CALL three or four times. They are rude, they will not let you get a word in edgewise. I'm angry!!!

Desired Settlement: Satisfactory Solution: MAKE THEM STOP...

Business Response: Integrys Energy Services definitely apologizes for the excessive calls that were received by our marketing partners. I will place the attached number on our Do Not Call List immediately***** ********. Is this the only number we dialed, if not, please provide me with all other numbers so I can add them to the list immediately as well.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.















BBB's Final Determination: Consumer accepted resolution offered by the business.

10/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: - I signed a contract with Integrys Energy Services, Inc. to provide electricity at 0.06267 per kWh and received a bill for the past two months at over 0.09 per kWh.- My electricity bill is almost 33% higher because of this discrepancy.- I attempted to contact Integrys but have not been successful. I had to leave a message to an unprofessional sounding voicemail two times without response. This made me worried.

Desired Settlement: I want my contract honored.

Business Response: One week ago, we received a letter from the Better Business Bureau in Ohio indicating that a complaint had been filed against Integrys Energy Services.  On the complaint (attached here), the customer provided a business address in Pennsylvania, which seemed unusual given that the complaint was filed in Ohio, but in the interest of customer concern, we pursued the matter.   We eventually determined that the issue did in fact relate to a contract in Pennsylvania, over which Integrys’ Ohio-based office has no direct influence (i.e., this office doesn’t sell our products and services in Pennsylvania, nor do we provide operational support, customer service, etc., to customers in Pennsylvania)  Further, we learned that since the time of the complaint to the Ohio BBB, the customer (********** *************) had been in direct contact with Integrys employees in Pennsylvania, and that both parties were working toward a solution. Given that both parties are actively working to resolve this dispute – and given that the dispute should have never involved the Ohio BBB or Integrys’ office in Ohio - I believe that this complaint with the can be closed.   Please let me know if this email satisfies the requirements of the BBB.  I’m happy to provide any further documentation that the BBB deems necessary.  We take customer care very seriously at Integrys, and although this particular customer falls outside the scope of our office, we remain committed to standing behind our products and supporting our customers.  

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.





















BBB's Final Determination: Consumer accepted resolution offered by the business.

3/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have told these people repeatedly to stop calling here, that we are not interested, but yet the phone calls continue. I have spoke with several managers who tell me they will stop calling, but yet I get at least 2 phone calls a week.

Desired Settlement: For the phone calls to stop

Business Response: Thank you for contacting Integrys Energy Services!!!     . We apologize for the inconvenience. We have placed the following numbers on our Do Not Call List:  •         ###-###-####   If there are other numbers associated with this residence or business please provide them so that I can add them to the list as well. We apologize for the inconvenience.    

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved