I called your company on July 22, 2014 at 6:56 PM, a representative named ******** answered my call. I tried to set up a payment plan with her and she refused to do that. I already called once back in June and was told to call back after my bill cycled in order to make a payment arrangement. I still have not received a bill. I called to give Columbia Gas money towards my bill and the girl hung up on me. I asked to speak to her supervisor and she refused to let me wait on hold because she said the lines were closed and there wasn’t a supervisor available. She put me on hold two times for less than a minute each time. When she came back on the line she claimed that there wasn’t a supervisor available because they were talking to other customers. She kept saying I advised you of your options I am hanging up now or I am disconnecting the call. I told her that I wanted to wait because I had a shut off notice and I needed to make payment arrangements to keep my gas on, she still hung up on me. I couldn’t even make a payment online because my account is in shut off status. I am a substitute teacher for Columbus City Schools, I don’t make very much money. I do what I can. I recently started working a summer job and have some money to pay for my basic needs. I am very upset and disappointed that it is ok for a customer service person to hang up on your customers. I will be calling PUCO to report this incident. So, here I sit wondering about my gas and no way of being able to pay it, hoping you don’t send someone to my house to turn off my gas while my daughter is here and I am at work. This is such a shame. I told the rep not to hang up on me and that I would write a letter if she hung up on me… she hung up anyway. It is very very rude to hang up on someone, esp a customer. You never know who I might end up knowing or becoming… everyone is important and valuable.
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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