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BBB Business Review

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BBB Accredited Business since

Columbia Gas of Ohio

Additional Locations

Phone: (800) 344-4077 290 W Nationwide Blvd, Columbus, OH 43215

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Columbia Gas of Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

187 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 97
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 81
Total Closed Complaints 187

Customer Reviews Summary Read customer reviews

35 Customer Reviews on Columbia Gas of Ohio
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 2
Negative Experience 31
Total Customer Reviews 35

Additional Information

BBB file opened: January 01, 1961 Business started: 10/06/1961 Business started locally: 10/06/1961
Business Management
Ms. Carol Wilson, Customer Service Tiffany Olverson, Team Leader Ms. Betsy Postle, Customer Relations Ms. Peggy Wolford-Walker
Contact Information
Principal: Ms. Carol Wilson, Customer Service
Business Category

Natural Gas Companies Pipe Line, Oil & Gas Wholesaler & Distributors

Alternate Business Names
Columbia Gas of Ohio, Inc
Additional Information

Columbia Gas of Ohio, headquartered in Columbus, Ohio, is a public utility that sells natural gas and provides gas transportation services to customers in Ohio. The company serves communities in 61 of Ohio's 88. The scope of this report concerns the Columbus-based headquarters and statewide marketplace activity of Columbus Gas of Ohio. Columbia Gas of Ohio, is also one of the nine energy distribution companies of NiSource Inc. NiSource Inc. is based in Merrillville, Ind., and offers natural gas transmission, storage and distribution, as well as electric generation, transmission and distribution to customers from the Gulf Coast through the Midwest to New England. BBBs maintain separate reports on other NiSource companies and these reports are available at

Customer Review Rating plus BBB Rating Summary

Columbia Gas of Ohio has received 3.79 out of 5 stars based on 35 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.