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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Stacey Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Stacey Moving & Storage include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jack Supinger, General Manager Mr. Rick Kramer, Asst. Gm Mr. John Planes, President
Industry TipsMoving in Ohio, Movers, Q & A from the PUCO
2001 O'Brien Rd
Columbus, OH 43228 (800) 365-4280 (614) 527-1070 Directions
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- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (800) 365-4280(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: The estimate for our move was based on us packing only a few boxes ourselves. We ended up packing around 25 boxes. Even with this the actual cost of the move was 25% over the estimate. When we unpacked the boxes for our two kids rooms we found that $120 in twenty dollar bills was missing from each of their piggy banks. These items were packed by the movers.I reported both of these problems to the movers and was assured that a manager would be informed and would contact me. I have heard nothing since.
Desired Settlement: At the very least I would like an explanation as to why the estimate was so far off. I would also like the money stolen from my children ($240 total) returned.
Business Response: On August 8, 2012 at 9:38am our coordinator **** ***** spoke with *** ***** ***** as a follow up to the relocation. During that conversation ** ***** stated everything delivered with no damages and the crew that made the delivery was good. He stated that he had an issue with the kids piggy banks that both had approximately $125 in them before the move and after the move there was only $2 - $3 in the banks. He had stated that his wifes intentions were to pack the banks but they were not able to fit that into their schedule. This is typical as our cusotmers are generally going through a hectic time in their lives during the relocation process. During this same conversation with **** (our relocation counselor) *** ***** said that he couldn't prove the amount of money that was in the banks before the move, so he felt he really couldn't do anything about it. We background check our crews and everyone that was involved with his relocation have clear backgrounds. We have discussed this situation with the entire crew and each memeber said that they didn't take any money from any banks. In addition to this conversation the track record of each crew member has been extremely consistant of good performance with no issues like this in their past work history.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved