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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
We are a local and long distance moving company with offices in Columbus, Cleveland and Cincinnati, OH. We specialize in all aspects of relocation.
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A BBB Accredited Business since
BBB has determined that Moving Ahead Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Moving Ahead Services, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jeffrey Collins, President & Owner
Movers Movers - Office Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Moving Supplies Piano & Organ Moving Safe & Vault Movers Seniors Moving & Delivery Services Travel & Moving Services
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 12:00 PM|
Method(s) of PaymentAll Major Credit Cards
Industry TipsMoving in Ohio, Movers, Q & A from the PUCO
6534 Singletree Dr
Columbus, OH 43229 (614) 352-6444 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (440) 256-2224(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Moving Ahead provided moving services on 11/23. I paid for three moving professionals. I received one moving professional and two young adults (age 19 and 24) that appeared to not be trained. Several pieces of furniture that were professionally wrapped by Moving Ahead Services were dinged and scratched due to the young movers bumping into doorways and the elevator. The doorway to the condo complex had a chunk of wood out of it where it appeared someone hit the doorway with something hard, my new condo garage floor had many chips on the edge of the garage from the hand truck hitting the edge so hard it tore it up (too many places to count), there were plastic light coverings sitting in the garage floor of the condo complex and apparently one of the young movers caught the edge of them when moving something out of garage and broke the plastic covers into pieces. I had to sweep that mess up the next day. In addition, several other items were broken that were in boxes (two vases). What disappointed me the most is how they sat around talking and texting when they should have been moving boxes thus causing the move to be 5 hours. I've moved 6 times in the last 9 years and this by far took the longest and had the most damage of any other move. I contacted Moving Ahead within 2 days and left a voicemail with my concerns. I then sent several emails to **** ******* and asked he setup a time to meet with me to view the damage. He never responded.
Desired Settlement: Since the damage cannot be fixed without replacement and/or repair, which is not likely to occur, I would like to have Moving Ahead acknowledge the issue and discuss refunding me for one hour of service due to the two young men sitting around and texting an unreasonable amount of time.
We would like to look into this further, but need a name for the move. Please provide your first and last name. Thanks,
Per the mail I received from Moving Ahead, please provide my name (**** *****) and date of service (11/23). The Moving Ahead Service was in Columbus (not Cleveland) and the address is:
I remember the move and have all of the information.
First, I'm sorry you are not satisfied with the overall quality of our
services. I think somewhere along the way some email correspondents must
have been lost. I looked through ****'s email and company emails
and it looks like we have replied to you every step of the way. I can see 17 emails total between us. If we missed something
I am very sorry. I will gladly refund you for 1hr of service. Please let me know what address and who to make the $135 check payable.
Better Business Bureau:
I appreciate the help in resolving this matter.
BBB's Final Determination: Consumer accepted resolution offered by the business.