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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Herlihy-Mayflower Moving & Storage, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Herlihy-Mayflower Moving & Storage, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Joseph D. Herlihy, President Mr. James Herlihy, V.P. Mr. John Herlihy Jr., President
Movers Packing & Crating Service Storage Units - Household & Commercial
Alternate Business NamesHerlihy Logistics Herlihy Moving & Storage Inc. Mayflower Transit
Industry TipsMoving in Ohio, Movers, Q & A from the PUCO Renting a Self-Storage Unit - BBB Tips
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Additional Phone Numbers
- (800) 282-8635(Phone)
- (888) 572-6683(Phone)
- (740) 775-6685 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Destroyed many things of mine while moving,failure to return any of my calls. I hired them to move me from ******** to their storage buildings in ***********. The movers wrapped my things in packing material and placed them in the moving van. I had never hired a moving company before so I stood and watched and done what they instructed me to do which was that they took it and locked the storage building that it was not necessary for me to follow them. While my items were stored I went to the building to see if I could find my sons bike when the weather cleared but when I opened the building it was stacked floor to ceiling front to back so much that u could not see the back wall so I just closed the door and went home. When I went to move out we noticed how bad my things were damaged. The leather couch ripped and scratched all up. The washer and dryer scratched up from what they stacked on top of it, dressers busted and so forth. I called them to come down and they advised me to take pictures and gave me papers to fill out for insurance claims. I waited and waited for an answer and never received one so I called the week of February 6th and called them,that's when they told me they was not going to do anything about it. They were so careless with all me and my sons belongings and still have no remorse on how I am being treated. They had taken all moving material that was used to wrap my belongings off and they is one reason things were damaged because they stacked so high it scratched the material and some items were so heavily stacked that it busted the pile of things.
Desired Settlement: I never expected them to totally replace all my things but I gave them receipts that showed my furniture was fairly new and never like that before. I am asking for something to at least try to repair my things. They act like this is my fault.
Business Response: The Customer did make the Company aware of her disappointment. The Company has reviewed its file and discuss the move with the crewleader. 1. The crewleader told the customer the size of the mini-storage was too small. He did not feel he could fit all the household goods. 2. Crewleader did not tell customer not to be present at unloading. The Company does not encourage this type of unloading situation because it can lead to this type of claim. 3. Crewleader said items were picked up from a garage in Franklin County. The amount of stuff jammed into this garage exceeded the estimate. 4. Crewleader did stack items into unit, and was able to make it fit. There was no noticable change in condition at delivery to mini-storage. 5. Company's liability ended at time of delivery, per the Bill of Lading. Customer's liability started with move-in to storage. 6. Customer re-moved items. Company was not involved with the second move. 7. Customer had limited liability coverage of $.60/lb per article per the Estimate/Order for Service and Bill of Lading. 8. The company would like to discuss a reasonable settlement with the shipper. A voice mail and an email have been sent. Waiting on a reply.
Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.) I did receive a call from *** he says he will send me a check for $150.00 which I think is more of an insult. His response saying that I was told not to go there to unload is a lie because I was told that and ******* told me the boys forged my name on paper work. And the size of the storage building was estimated from them and he called and told me I needed another one and I said that was fine as long as my stuff was stacked. My belongings were fairly new and I don't buy junk, I own high dollar things. I think more like 2,000.00 will be more acceptable for me to repair what I can.
Business Response: Customer was contacted about claim. Customer's comments to Company during phone conversation indicated she was satified with $150 settlement. Check was mailed the same day. Company does not concure w/ customer's recollection and settlement offer was a goodwill gesture. The customers response listed above does not correspond with earlier phone conversation that resulted in the $150 settlement offer. Quite frankly, I am surprised by these remarks. Customer had limited liability coverage associated with the move. The Bill of Lading limits the carrier's liability to the move. Upon delivery to the mini-storage, the carrier's responsiblity ended. There are no exceptions taken at the time of delivery. The damage the customer has submitted involves events that took place while the household goods were in mini-storage and re-moved to another location, where the liability falls on the customer. The Company feels bad about the customers situation, but there are other factors involved that have nothing to do with the Company's performance.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.