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BBB Accredited Business since

Herlihy-Mayflower Moving & Storage, Inc

Additional Locations

Phone: (614) 871-4040 Fax: (614) 871-1478 View Additional Phone Numbers 3759 Jackson Pike, Grove City, OH 43123

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Herlihy-Mayflower Moving & Storage, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Herlihy-Mayflower Moving & Storage, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Herlihy-Mayflower Moving & Storage, Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 18, 1984 Business started: 01/01/1920 Business started locally: 01/01/1920 Business incorporated 03/26/1952 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E Broad St, Columbus OH 43215
Phone Number: (800) 686-7826
Fax Number: (614) 752-8351

Type of Entity


Business Management
Mr. Joseph D. Herlihy, President Mr. James Herlihy, V.P. Mr. John Herlihy Jr., President
Contact Information
Customer Contact: Mr. James Herlihy, V.P.
Principal: Mr. Joseph D. Herlihy, President
Business Category

Movers Packing & Crating Service Storage Units - Household & Commercial

Alternate Business Names
Herlihy Logistics Herlihy Moving & Storage Inc. Mayflower Transit
Industry Tips
Moving in Ohio, Movers, Q & A from the PUCO Renting a Self-Storage Unit - BBB Tips

Customer Review Rating plus BBB Rating Summary

Herlihy-Mayflower Moving & Storage, Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3759 Jackson Pike

    Grove City, OH 43123 (614) 871-4040

  • 747 Marietta Rd

    Chillicothe, OH 45601 (740) 775-6683


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/2/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Hired Herlihy Moving & storage to deliver a storage container, help load and then store the container until I was ready for the storage container to be return. After 4 months I requested the return of the storage container & assistance in unloading. Herlihy Moving & Storage double billed me for the storage container fee. I notified Herlihy of the mistake on July 17, 2014. They did not believe me, so I provided all the documentation proving the double bill, and they have not responded to my inquires and request to be refunded the $597.72 over charge. The last correspondence with *** ***** of the company stated he was going out of town and would not return until Tuesday? Very poor customer service, and misuse of customer credit card on file to charge us monthly and recharge us at the final bill.

Desired Settlement: To receive full refund

Business Response: We just issued a refund of $597.72 to the customer's credit card.  I explained that we accidentally double invoiced for the loading charges.

Business Response: We just issued a refund of $597.72 to the customer's credit card.  I explained that we accidentally double invoiced for the loading charges.