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BBB Accredited Business since
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E.E. Ward Moving & Storage Co. provides commercial, employee and household relocation, storage and logistical solutions services.
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A BBB Accredited Business since
BBB has determined that E.E. Ward Moving & Storage Company LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for E.E. Ward Moving & Storage Company LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brian Brooks, Co-Owner Mr. Otto Beatty III, Co-Owner Ms. Judith C Truman, Marketing Director
Movers Moving & Storage Company
Refund and Exchange PolicyPlease refer to your moving or storage packet you receive upon contracting with us to view our insurance policy.
Service AreaCentral Ohio
Moving and Storage Company affiliated with the nationwide North American Van Lines Corporation. Involved in both commercial and residential relocation as well as storage services for any goods you need stored in our climate controlled warehouse
Industry TipsMoving in Ohio, Movers, Q & A from the PUCO
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: EE Ward was on the University's list of recommended movers. The driver was to arrive between 9 & 10 AM but he arrived after 12. I made 3 calls to the agent, ****** *********, to verify his whereabouts; she did not call me once. The driver brought TWO men and a 14 yr old boy to move furniture & antiques from what was originally a 4-BR, 2500 sq ft home. Did no one communicate to them? It took them till 12:50 A.M. to load! By then, the last of my stuff, including my $3500 sleep number bed, was just thrown on top of a heap of furniture, unwrapped. Is it even legal to have a 14 yr old on the job until that hour? Meanwhile, not a single call from ****** *. to apologize. I tried to call but only got voicemail. In Cincinnati, some items were dropped off at a storage unit. A scratch on the surface of my dining table was pointed out to the driver. He said he would report it to ****** *. ****** CALLED TO SAY THAT THE DRIVER HAD REPORTED DAMAGE AND THAT I WAS TO FILL OUT A CLAIM FORM. On the form I included a chest of drawers that was loose and my bed that had a leak. The claims were accepted. The bed took 6 wks to repair. Soon after the bed was fixed, I got a letter from ***** ****** in claims, informing me that my claim was closed. She invoked the fine print about climatic conditions that ruined my drawers and stated that a written report should have been made re the dining table (remember ****** is the one that initiated the claims report following the call from the driver who reported the damage at the storage unit. I didn't even know at this point that my bed and drawers were damaged). Since receiving the letter, I have tried twice to contact ****** *. but she ignores my emails. I would not recommend this company unless you have plenty of time to waste and dont mind very poor customer follow up. They did not keep their word on the repairs that they promised to make. I will be talking to HR at the university and recommending that they NOT recommend this agent to future faculty at the Univ.
Desired Settlement: Perform repairs as promised.
Business Response: E.E. Ward strives for excellence in providing moving services to our customers. We have promptly responded to the concerns raised by the customer, and have arranged for the repairs to be completed. We will track the progress of this request until the customer is satisfied with the remedy.
The business did contact me and has agreed to make repairs. However specifics and timelines have not been discussed yet. I trust that they will get back to me but in the interest of responding to you by the October 30th deadline I have had to select the 'I do not accept the response' option.
Business Response: One of the customer's repairs is being completed now, with the second piece to be picked up and repaired in December, as requested by the customer. The E.E. Ward mission is to provide our customers with an unmatched sense of comfort and security in relocating and storing their possessions. We take this pledge seriously, and will continue to follow-up with the parties to ensure that our customer is satisfied.
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.