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BBB Accredited Business since

Sutherlands

Additional Locations

Phone: (614) 276-8300 Fax: (614) 276-0504 2590 Clime Rd, Columbus, OH 43223 View Additional Email Addresses http://www.sutherlands.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sutherlands meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sutherlands include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sutherlands
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: October 01, 1966 Business started: 01/01/1917 Business started locally: 01/01/1917 Business incorporated: 07/13/1973 in DE
Type of Entity

Corporation

Business Management
Mr. Howard Clayton, Store Manager Clime Rd.
Contact Information
Customer Contact: Mr. Howard Clayton, Store Manager Clime Rd.
Business Category

Lumber - Retail Paint - Retail Plumbing Fixtures, Parts, Supplies - Retail Tools - Rent Building Materials Electric Equipment & Supplies - Retail Floor Materials - Retail Hardware - Retail Home Centers

Alternate Business Names
Sutherland Building Products, Inc. Sutherland Lumber Co.

Additional Locations

  • 2590 Clime Rd

    Columbus, OH 43223 (614) 276-8300

  • 2590 Clime Road

    Columbus, OH 43223

  • 460 Lancaster Pike

    Circleville, OH 43113 (740) 477-2244

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

12/9/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The consumer wants to return a garage door. She had ordered the wrong size. When trying to return or exchange to the supplier they won't allow her to return or exchange the door because it was a special order. The return policy was not explained to her or sent with the product.

Desired Settlement: The consumer would like to exchange the door for the right size or receive her money back.

Business Response: We have been in touch with  Mrs. Miller  and have come to an agreement that Sutherlands will order 2 almond color garage doors 9'wide by 7' tall.  These doors are special order and non returnable. Sutherlands will also refund the $518.00 she is asking for. The doors will be here in aproximatley 3 weeks and we will contact her to bring in the 2 almond doors 10' wide by 8'3" tall that she did not want for the 2 doors 9 x 7.  Case ******** 

9/17/2012 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: My husband and I are retired disabled seniors. We hired Sutherlands to put in a tall chain link fence and gates. Their materials quality was cheap. Their work was not good. We had numerous problems with both. We had this fence and gates put up for protection. We complained to them numerous times. They tried to fix it but, it was still not right. We argued with them about the warranty and poor materials and poor work. They take their time when responding to us. They do not want to use the right materials and fix it correctly. Whenever there was storms and high wind, the posts bent over, the top rails came apart and some were hanging, the gates were also damaged. The fence almost fell onto our cars. We wanted a good fence and gates for protection. We did not get that. My husband was tricked today into signing a paper that says they will not fix any problems. My husband has a very hard time understanding and reading things. He gets confused easily.

Desired Settlement: We would like the fence and gates fixed with the right materials that are good and the work to be good.

Business Response:


Sutherland Lumber Company has made numerous attempts to satisfy the
complaints made by *** *** **** ****** regarding the chain link fence that was
installed in July, 2011 .

The ******** area has had several high wind storms in the past year and even
though Sutherlands felt that the wind damage to the chain link fence should have been
turned into their homeowner's insurance policy, Sutherlands attempted to make the
repairs to*** *** **** ******* fence, as we had two wind storms.
After the repairs were made, *** *** **** ****** stated that they were satisfied
with the work that was done to make the necessary repairs to the fence.
In June of 2012, another wind storm occurred and the ****** fence was again
damaged. At that point, Sutherlands told*** *** **** ****** that they would have to
contact their homeowner's insurance and that Sutherlands could no longer continue to
repair their fence from wind/storm damage.
*** ****** contacted Sutherlands and asked if we could supply the materials and
he would do the repairs to the fence. On August 8,2012, Sutherlands delivered the
necessary materials to the ******' to make the repairs. Sutherlands asked *** ****** to
sign a form stating the materials needed to make the repairs were delivered to their home,
at no charge, and fulfill all warranties and release Sutherlands from any more claims.
At this point, we feel that we have gone above and beyond to satisfy *** ** **** ******, and hope they will understand that they are in a high wind area and the damage to their fence is a force of Mother Nature and not the poor workmanship or materials used to install their fence.

Sincerely,
****** *******Sutherlands Lumber Company