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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
OneLove Lawn offers many services Lawn Care, Sodding and Seeding, Mowing, Spring Clean up Fall Clean up, 100% Organic Go Green Turf Program, Sidewalk, Edging, Plant Beds Gardens, Mulching, Floral Landscaping, Weeding, Leaf Removal, Tree Planting, Pruning, Shrub Removal, Landscape Design, Patio, Decks, Fencing,, Water structures, Snow Removal, and Holiday Lights
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A BBB Accredited Business since
BBB has determined that Onelove Lawn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Onelove Lawn include:
- Length of time business has been operating
Factors that raised the rating for Onelove Lawn include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Nicholas B. Saint, Owner Ms. Sierra D Peale, President
Lawn Maintenance Tree Service - Pruning Mulches Snow Removal Service Lawn & Tree Care Landscaping Clean-Up - Spring & Fall Landscape Maintenance Landscape Contractors - Commercial Landscape Designers
Products & Services
Onelove Lawn sells the following brand(s): Bob- Cat mowers, N/A
Onelove Lawn offers the following product(s): N/A
Hours of Operation
|M||:||7:00 AM - 8:00 PM|
|T||:||7:00 AM - 8:00 PM|
|W||:||7:00 AM - 8:00 PM|
|Th||:||7:00 AM - 8:00 PM|
|F||:||7:00 AM - 8:00 PM|
|S||:||7:00 AM - 8:00 PM|
Method(s) of PaymentVisa
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I set an appt for Tuesday at 12. No one called or showed up. I called them back and they told me they couldn't make it out there and that they would be there at 12 the next day. I waited for them again and no call or no show. Contacted them via Facebook and they blocked me from commenting and ignored my inquiry. Called back today and the lady said they no longer service my area which is a lie!! The owner just posted he was about to do a job in my area. They didn't return my messages and they basically ignored me. Then turned around and said they no longer serviced my area after I posted a negative review about them on Facebook! Horrible! They wasted two working days and couldn't resolve my issue
Desired Settlement: I took off work for two days waiting on them to come! You wasted my time and money and I should be compensated,
Business Response: We have received and reviewed your complaint and I will like to start by apologizing for your bad experience with our company. At OneLove Lawn we try to do right by all our potential clients and clients. In your particular case there was some miscommunication issues, you was set up with an appointment in an area we no longer serve. we are working to make sure problems like this do not occur again. In the part of compensation OneLove Lawn does not compensate for pain and suffering, loss of wages, damages or time off work. Again sorry for your bad experience.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved