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Wilson's Lawncare & Landscaping LLC

Phone: (614) 989-2964 1341 S York Rd, Alexandria, OH 43001 http://www.wilsonslawncare.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Wilson's Lawncare & Landscaping LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wilson's Lawncare & Landscaping LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 31, 2012 Business started: 01/01/2000 Business started locally: 01/01/2000
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jack Wilson, Owner Sabrina Wilson
Contact Information
Principal: Mr. Jack Wilson, Owner
Customer Contact: Sabrina Wilson
Business Category

Landscape Maintenance Landscape Contractors - Commercial Landscape Designers Lawn Maintenance Tree Service Excavating Contractors Paving Stones Irrigation Consultants Snow Removal Service Lawn & Tree Care


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1341 S York Rd

    Alexandria, OH 43001 (614) 989-2964

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Complaint Detail(s)

9/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I enlisted the services of Wilson's Lawncare & Landscaping to cut my lawn, weekly. After their first visit you could not tell that the grass was cut, so I called the owner, ****. He indicated that he receives that feedback regularly from customers and it is due to the lawnmower blades not being low enough. I ended up having to cut the grass myself the next day. He indiated if I continue with their services that he'd be sure to tell the crew to lower the blade. It got better, but happened one more time. I then cancelled the recurring service, since it didn't preclude me from having to cut it again the next day. I received an invoice for the 5 weeks that they mowed my lawn and requested that they credit me for the two times that it did not appear to have been cut. **** indicated that he was not ******* and they don't feel obligated to ensure that their customers are satisfied (i.e. come back and correct the poor service received). If you're looking for a lawn care service that has high professional integrity and prides themselves on customer satisfaction then don't use Wilson's Lawncare & Landscape. Very disappointed in the service I received and their inability to not credit me when I was unsatisfied. I don't feel that I should have to pay for a service that I do not feel I properly received. The two times that the lawn mower blade was not low enough, I had to cut it myself the same day or the day after. Waste of money, and rude service post cancellation.

Desired Settlement: Willing to pay for all but 2 of the services provided. I believe that is a fair compromise, since I do not believe in having to pay for a service that I did not receive.

Business Response: Wilson's Lawncare & Landscaping has reached out and spoke to the customer **** ****** & agreed upon a credit of $33.17.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID 10223051#######, and find that this resolution is satisfactory to me.

Regards,
**** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.