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Wilson's Lawncare & Landscaping LLC
Phone: (614) 989-2964 1341 S York Rd, Alexandria, OH 43001
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Wilson's Lawncare & Landscaping LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jack Wilson, Owner Sabrina Wilson
Landscape Maintenance Landscape Contractors - Commercial Landscape Designers Lawn Maintenance Tree Service Excavating Contractors Paving Stones Irrigation Consultants Snow Removal Service Lawn & Tree Care
THIS LOCATION IS NOT BBB ACCREDITED
1341 S York Rd
Alexandria, OH 43001 (614) 989-2964 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I enlisted the services of Wilson's Lawncare & Landscaping to cut my lawn, weekly. After their first visit you could not tell that the grass was cut, so I called the owner, ****. He indicated that he receives that feedback regularly from customers and it is due to the lawnmower blades not being low enough. I ended up having to cut the grass myself the next day. He indiated if I continue with their services that he'd be sure to tell the crew to lower the blade. It got better, but happened one more time. I then cancelled the recurring service, since it didn't preclude me from having to cut it again the next day. I received an invoice for the 5 weeks that they mowed my lawn and requested that they credit me for the two times that it did not appear to have been cut. **** indicated that he was not ******* and they don't feel obligated to ensure that their customers are satisfied (i.e. come back and correct the poor service received). If you're looking for a lawn care service that has high professional integrity and prides themselves on customer satisfaction then don't use Wilson's Lawncare & Landscape. Very disappointed in the service I received and their inability to not credit me when I was unsatisfied. I don't feel that I should have to pay for a service that I do not feel I properly received. The two times that the lawn mower blade was not low enough, I had to cut it myself the same day or the day after. Waste of money, and rude service post cancellation.
Desired Settlement: Willing to pay for all but 2 of the services provided. I believe that is a fair compromise, since I do not believe in having to pay for a service that I did not receive.
Business Response: Wilson's Lawncare & Landscaping has reached out and spoke to the customer **** ****** & agreed upon a credit of $33.17.
I have reviewed the response made by the business in reference to complaint ID 10223051#######, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.