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BBB Accredited Business since
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Provide Commercial & Residential Landscape & Hardscape Services in Central Ohio. Specializing in Paver/Brick and Stamped Concrete Patios, Walkways, & Drives. Also, offering Landscape maintenance, Custom Design Build, Drainage, Excavation, Mowing, & Lawn Treatment.
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A BBB Accredited Business since
BBB has determined that Rochell Landscape & Lawn Care, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rochell Landscape & Lawn Care, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Pesticide and Fertilizer Licensing Ohio Department of Agriculture
8995 E Main St, Reynoldsburg OH 43068
Phone Number: (800) 282-1955
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Matthew Rochell, Vice President Mr. Alan Rochell, President
Landscape Contractors Landscape Maintenance Landscape Contractors - Commercial Lawn Maintenance Hardscapes Patio Builder Concrete - Stamped & Decorative
Alternate Business NamesRochell Landscape Rochell Landscape & Lawn Care
Professional Commercial & Residential Landscape and Hardscape Services.
34 Front St.
Pataskala, OH 43062 (740) 927-4600 Directions
PO Box 1396
Pataskala, OH 43062
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Additional Phone Numbers
- (740) 927-4600(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: A crew member from Rochell lawn care damaged trim and siding on my property in August of 2012 but didnt bother to tell me that they damaged the trim or siding even though I greeted him in my driveway on the day that he mowed my lawn and accepted a services rendered card from him. Instead on the same day, I walked around the property after the service was completed and discovered the damage on my own (a gouged/cracked corner trim piece and scuffed siding). I called the company the next day to address the damage and a week later **** ******l came out to my home to take pictures of the damage and tell me that they will send an employee out to my home that used to work for a siding company but now mows grass for the company. I asked if this employee was licensed to do this type of work and the question was never answered nor was a certificate of insurance or current declarations page offered to ease my concern about their employee removing/repairing siding and trim on MY home! Instead I was told that Rochell is a licensed and bonded company and that they could schedule and perform the repair with their in house employee within a week or so free of charge? Not feeling comfortable with their answer, I cancelled their employees repair and opted to get an estimate from a professional siding company. As a licensed insurance agent I can say with certainly that NO company purchases a bond unless they are required to do so and bonds expire just like insurance policies! That being said their bonded status is irrelevant to me. Im more concerned with the licensure of the company and employee performing the repairs on my home (which they have failed to provide after verbal request on multiple times). As the owner of the damaged property I feel more comfortable with the repair being completed by a professional siding company as opposed to their inside lawn crew staff who also does trim and siding work as a side job. I dont doubt that Rochells siding repairman could perform the necessary work but this isnt just about the repair, this is about freedom of choice and business integrity! I am the property owner and I have the sole right to choose who works on my home after their employees work product has caused damage to it! If their company employee didn't have the moral character nor integrity to notify me that he damaged my property in the first place, is it logical or even wise to think that I should trust their ex siding guy turned lawn mower to perform an equitable repair on my investment? I think not! That's the functional equivalent of me rear ending one of Rochells company vehicles and telling them not to worry about getting an estimate because my ***** *** used to work at a body shop and can repair the damaged bumper free of charge? I have emailed a copy of the estimate to **** ******* and Im awaiting their resolution of this two and a half month long ordeal. At last contact on 10/25/12 at 10:20 a: m *** ******* hung up on me?
Desired Settlement: I have forwarded a copy of the repair estimate in the amount of $105.00 to **** ******* and I want the full cost of the repair remitted to me via check or cash so that I can schedule the repairs to my siding/trim.
Customer service is of utmost importance at Rochell Landscape. We pride ourselves on trying to do what we can for the customer, no matter how big or small the problem may be.
We received a call from *** ****** on Monday, August 27th, 2012 about damage that one of our technicians may have caused. On August 29th, our office manager, **** ****** visited the property and took the attached photos. On one corner of the house, there appeared to be a chip out of the bottom on the corner siding piece. On the other “damaged” piece, there appeared to be a black mark, most likely from the mower’s tire. *** ****** explained that he had spoken with one of our technicians that day and he was upset the technician did not tell him about the damage. *** ****** and *** ****** came to the agreement that the technician that may have caused the damage may not have been the same technician he spoke with; there were two men on that crew on that particular service day. *** ****** offered to fix the siding for *** ****** (no charge of course) stating that “we do have a gentleman who is employed with us who has seven years of previous experience with a siding company, and we can have this fixed for you by Saturday, September 1st 2012.” *** ****** had concerns with whether our employee was insured or licensed to perform this type of work. It was explained to *** ****** that any employee working for us is insured, and replacing a corner piece of siding does not require a license in the State of Ohio. After the initial visit at the site on August 27th, 2012, we did not hear from *** ****** for another 57 days until October 25th, 2012, at which time *** ****** called to inform us he was able to get an estimate for the repair. That being said, we have offered what we believe was a reasonable solution and could have had the repair taken care of the first week it had happened. Nonetheless, there is still siding that we are willing to repair. We are highly willing and qualified to perform the repair at our cost.
I am rejecting this response because: Regardless of how long it took for me to provide the estimate to you, the estimate was submitted because **** ******* told me to forward it for review by **** ******* upon my receipt of the estimate.
The estimate took 57 days to submit because the siding siding company came out and inspected/appraised the propery damage but the estimator that performed the inspection had a unexpected family emergency and took off work for a while so the estimate litterally sat on his desk until I followed up and pressed for it to be sent to me.
Nevertheless. I do realize that Ohio does not require a license to install siding but a license is required to perform the other services that you offer ie ( paver patios,retaining walls etc) As the HOME OWNER and person that pays the mortgage on the property every month as i've stated previously , I want and prefer to have the repair completed by someone that CURRENTLY works as a siding installation specialist with a siding company and not your inside lawn technician who may or may not have several years of siding experience.
I cannot verify Your lawn technician/siding repairman's credentials just like I cannot verify your insurance status because you have yet to produce any certificate of insurance nor declarations page documents. The repair of a few divots of grass chopped out of the lawn accidentally is totally different than a siding repair; Furthurmore i'm not going to stand for YOUR technician damaging MY property and then YOUR COMPANY DICTATING the terms of the MY HOME repair!
Would you allow me to rear end one of your company vehicles,you submit a repair estimate to me and I then refuse to submit a claim to my insurance company nor provide my insurance information to you to cover the repair of your vehicle? We both know the answer to that question.
The estimate that I provided of $115.00 was very cost effective so if CUSTOMER SERVICE is truly what Rochell Prides itself on then write the check so that I can schedule MY HOME repair with a reputable siding company! This is not a viable solution, instead it's an attempt to dicate, cost and avoid an insurance claim!
Again .Your technician damaged my property, looked me square in the eye on the morning of the service call and didn't SAY A SINGLE WORD ABOUT THE DAMAGE! Why would I trust ANY furthur work product originating from your company?
A companies employees are a DIRECT reflection of the leadership. That's why were discussing a $ 115.00 repair bill instead of you doing What's Right for the Customer and giving the choice of who conducts the repair.
A customer service oriented company would write the check and the close the books on the complaint! As an Insurance agent if I treated my policy holder's the way the I've been treated by Rochell over something so MINOR I would be expalining my actions to a disciplinary review hearing officer with the Department of Insurance. This whole situation disgust me with your company and believe me when I say that I'm telling EVERYONE that I know about this! Word of mouth goes a very long way.
Customer service is our number one goal.
However, we cannot write a check to *** ****** for repairs that have not been completed.
Problems with Product/Service
Read Complaint Details
Complaint: Pine trees planted in our back yard died and ****** promised replacements but never returned emails/calls. We had 6 blue spruce pine trees planted in our yard. After some time, two of them were dying and losing needles. They all had a 1 year warranty of replacement. One of the trees completely died and after numerous attempts to get the tree replaced, it was finally replace but with a tree that was NOT a blue spruce. I advised ****** that the other tree was dying too and wanted it replaced but he just kept saying that it was "stressed" and it would be fine. Well, that tree has since died AS WELL AS the other tree that was the replacement for the first dead tree. Now we have TWO dead pine trees (one the original blue spruce and the other the replacement non-blue spruce). I contacted ****** via email and phone call roughly three times in October and November of 2011 and NEVER got a response. I would like our trees replace with blue spruce trees at NO cost to us as they BOTH were dying/dead within the replacement warranty window....even though ****** denied the one dying and stuck to his theory that it was "stressed."
Desired Settlement: We are seeking the removal of our two dead pine trees and two new blue spruce trees to replace them, planted in the place where the dead ones were.
Business Response: The trees were planted in 2009. The tree that died within the warrranty period was replaced. We believe the trees were not properly cared for. Both of the dead trees are out of the warrranty period. We have upheld our obligation to the contract. We have responded with emails informing the customer that the trees were out of warranty. Furthermore the it has been nearly three years since the tree was planted. We did not recieve a complaint until 2011 (two years after installation ). These trees are not covered under warranty and we are not liable to replace them. We have the installation date and our warranty covers the trees for 1 year.::
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/16/2011||Problems with Product/Service|