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BBB Accredited Business since

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Description

This company offers landscape contracting, lawncare mowing, and snow removal services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reichle Brothers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Reichle Brothers include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Reichle Brothers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: December 01, 1994 Business started: 03/01/1986 in OH Business started locally: 03/01/1986 Business incorporated: 10/01/1996 in OH
Type of Entity

Corporation

Business Management
Mr. Jonathan Eric Reichle, President
Contact Information
Principal: Mr. Jonathan Eric Reichle, President
Business Category

Landscape Contractors Landscape Contractors - Commercial Lawn Maintenance Tree Service Snow Removal Service

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Method(s) of Payment
Cash
Personal, Business & Cashiers Check

Alternate Business Names
L & E Landscape Services, Inc.

Additional Locations

  • 7050 Harlem Rd

    Westerville, OH 43082

  • PO Box 1431

    Westerville, OH 43086

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (614) 890-6858(Phone)
Find a LocationX

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Complaint Detail(s)

10/9/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They came to my house August 14th and applied fall fertilizer and weed control. This is in the middle of a drought and servere water restrictions. A few days later my lawn is burnt out. On August 22nd after I called them, they came out and applied something for summer disease control. What that really was I guess I will never know. But they said that my lawn would green right up with an inch and a half of water. With the restrictions I was only allowed to water 2 days a week. I was getting up a 5:30 in the morning to accomplish this. We have since received several storms and soakings. MY BACK YARD IS COMPLETELY DEAD! Before they showed up on August 14th, it wasn't burnt out.

Desired Settlement: I want them to come and put some top soil down and reseed my back yard.

Business Response: In response to the complaint referenced above our company had been in communication
with *** ***** on several occasions. We did respond to her request and on September
19,2012 we Core Aerated and Overseeded her lawn for her. She was there while we
performed the work and was pleased with the work performed.
If there should be any further questions concerning this matter feel free to contact me at
************.



Consumer Response: I have reviewed the response made by the business in reference to complaint *******, and find that this resolution is satisfactory to me. 



















BBB's Final Determination: Consumer accepted resolution offered by the business.

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