BBB Business Review

BBB Accredited Business since

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This company offers property & casualty insurance.

The scope of this report issued by BBB serving Central Ohio  concerns the company's corporate headquarters in Columbus, OH and its company-owned regional, branch and claims service offices.

State Auto offers insurance in 33 states through approximately 3,400 independent agents / agencies, and separate BBB Business Reviews on independent agents / agencies are available at

BBB Accreditation

A BBB Accredited Business since

BBB has determined that State Auto Insurance Companies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for State Auto Insurance Companies include:

  • 63 complaint(s) filed against business

Factors that raised the rating for State Auto Insurance Companies include:

  • Length of time business has been operating
  • Response to 63 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

63 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 56
Total Closed Complaints 63

Customer Reviews Summary Read customer reviews

12 Customer Reviews on State Auto Insurance Companies
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 12

Additional Information

BBB file opened: July 01, 1941 Business started: 08/16/1921 in OH Business started locally: 08/16/1921 Business incorporated: 08/16/1921 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
Phone Number: (614) 644-2658

Type of Entity


Business Management
Mr. Robert P. Restrepo Jr., Chairman, President and CEO Mr. Kyle Anderson, Asst VP Dir Corporate Communications Mr. Steven E. English, VP and CFO Mr. Clyde H. Fitch, Senior VP and Chief Sales Officer Mr. James A. Yano, VP, Secretary and General Counsel
Contact Information
Principal: Mr. Robert P. Restrepo Jr., Chairman, President and CEO
Business Category

Insurance Companies Insurance - Auto Insurance - Bonding Insurance - Homeowners Insurance - Rental Insurance - Liability Insurance - Property Insurance - Workers Compensation Insurance Services Insurance Services - Commercial

Alternate Business Names
Farmers Casualty Ins. Co. Meridian Insurance Group Inc. Meridian Security Insurance Company Milbank Insurance Co. Patrons Mutual Insurance Company of Connecticut Risk Evaluation and Design LLC Rockhill Insurance Company RTW Inc. State Auto Financial Corp State Auto Property & Casualty Ins. Co. State Automobile Mutual Insurance Company

Customer Review Rating plus BBB Rating Summary

State Auto Insurance Companies has received 3.34 out of 5 stars based on 12 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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