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BBB Accredited Business since
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This company offers third party claims administration services for workers' compensation and unemployment compensation (claims management, alternative-rating/self-insurance programs, educational programs, and safety loss control services).
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A BBB Accredited Business since
BBB has determined that CompManagement, Inc., a Sedgwick Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for CompManagement, Inc., a Sedgwick Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Insurance Department
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
Phone Number: (614) 644-2658
Type of Entity
Business ManagementMr. Randy Jones, Sr VP Mr. Mark MaGinn, VP Client Services Ms. Cheryl Powers, VP Marketing
Insurance Claim Processing Services Insurance Services Insurance - Workers Compensation
Alternate Business NamesCompManagement, Inc.
6377 Emerald Pkwy
Dublin, OH 43016 (800) 825-6755 (614) 376-5300 Directions
PO Box 884
Dublin, OH 43017
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BBB Complaint Process
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Additional Phone Numbers
- (800) 825-6755(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had damage done to my car at a ****** parking lot. Claim was filed and estimates were provided. I was tild I would be receiving a check by 09/3/20/2014. After several calls and emails I was told check was lost and would have to reissued, I am still waiting to hear when check will be reissued.. Keep getting told cannot reissue check and now I am not getting any response form them. I have been dealing with a claim processor named ****** **** and her lead named ******* ******* at Sedgwick ###-###-####. Do not know where to turn to as I cannot get my car fixed until I ma paid. They just keep giving me the runaround
Desired Settlement: I want my claims settlement check of 639.00
Thank you for the opportunity to respond to the complaint filed by ***** *****. Please note that Sedgwick CMS is not an insurance company. Sedgwick CMS is a third party claim administrator. This complaint arises from a dispute related to a damage claim ***** ***** filed against our client.
A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss.
Sedgwick CMS respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in ***** *****'s complaint.
Again, thank you for the opportunity to respond and provide clarification of the issue.
Read Complaint Details
Complaint: We were mandated to take out insurance from ****** ******* on ** ****** ***** ** in ********** **. The insurance company is Sedgwick phone number ###-###-####. claim number ************ We took out a $3000 ins. ****** ******* didn't care about the fact there was a leak in the roof and got our things damaged, they said to file a claim which is what we did. The claim took longer than what the time frame stated, then didn't pay out what our damaged items were. They picked and choose which one's they wanted to pay. There were 18 items on the claim and they only paid out for 8, not leaving any notations as to why they didn't pay put the other items. I emailed my adjuster who was sarcastic from the beginning , which was already bad business. Now that adjuster tells us that we must take our equipment into get a repair bill and send it to them, which was not stated from before, now what if we would have thrown out all this stuff which they stated we could do after sending in the claim. Not satisfied with ****** ******* or Sedgwick
Desired Settlement: I am looking to get back the just insurance for my items which is $3000 and not $2,016.
Business Response: Thank you for the opportunity to respond to the complaint filed by ** ********. A review of the claim file and policy reveals that ** ********'s claim was handled in good faith and pursuant to the laws and regulations governing this matter. We are pleased to report that we spoke with ** ******** on September 23rd and he agreed to resolve his claim at that time. A check was mailed to ** ******** on September 24th and the file has now been closed.
The claim was resolved by me only because of the time it took for this whole claim to be process and we have a business that could not be held up any longer, however the money was not the biggest issue, it was the way it was handled. These things should not be dismissed because you feel that we agreed to the money,for it was not the amount that should have been issued, it was the way a consumer was treated that prompted this complaint, and as a company as large as this one does not need these complaints to pile up as I look on the internet they're quite a few similar issues such as mine. I lost $984 from them because they have a rep there that didn't disclose pertinent information as to the steps we must take in order for our things to be calculated properly. There company doesn't have this in writing and so if the agent does not tell you the declaimer you will be held up or not paid for items, and this company is mandatory by ****** ******* to take out. As a business owner myself I would rather take a loss of $984 than to have a bad taste in someone's mouth about my company. On top of that I would not have had a problem with getting these these evaluated, but you told me it has to come out of my own pocket to the repair shops and it also stated to get rid of the items after we take pictures and send them to you. Thank goodness I didn't do that. I should have to pay anything to get checked. My things where damaged on their clients property. So this is not satisfied just couldn't the long drawn out procedure I will not recommend this insurance company, nor ****** ******* to anyone. The agent was very nasty from the beginning and don't keep calling him to ask questions, if he tells either me or my wife relay it and don't back. What customer service, they need to listen to their agents from time to time. I called his Supv *** and the only time he responded is when he knew it was a problem, but should have cut that short before it was an issue, when we first started calling him and he didn't.