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Phone: (614) 890-8600 Fax: (614) 890-8626 View Additional Phone Numbers 2700 Corporate Exchange Dr, Columbus, OH 43231
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Embassy Suites Hotel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Molly Curnutte, Director of Sales George Pappas, General manager Christopher Swales, Asst General Manager
Hotels Banquet Facilities Caterers Party Planning Restaurants Conference Centers
Alternate Business NamesThe Hotel Group
THIS LOCATION IS NOT BBB ACCREDITED
2700 Corporate Exchange Dr
Columbus, OH 43231 Directions
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Additional Phone Numbers
- (888) 229-3342(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: The hotel was under a major construction. There was a layer of construction dust on every surface and in the air. The plastic put up to contain the dust had holes in it. When I checked in, I notified the front desk staff that I may not be able to stay due my asthma. The next day after returning from my corporate event, I decided to check out. I was charged for two nights and only stayed one. I asked the front desk person why he was charging me for two nights as I was in the process of checking out. He stated, "You should've checked out earlier...". He was very rude and unhelpful. I explained that I was at my corporate event until 5p and unable to check out earlier.
Desired Settlement: The hotel should be closed during construction. It is dangerous and possibly toxic dust on every surface and in the air.
Business Response: 5/10/2016 8:37:25 PM *** Offered the guest a refund as FCR; Advised guest to sent proof of charges to Guest.Correspondence@HRCC-hilton.com to receive refund. /// JENT [******* ********] 5/11/2016 3:30:11 PM *** Dear Ms. ******, Thank you for contacting Hilton Guest Assistance. My name is Hannah. It will be my pleasure to assist with your maintenance concerns at the Embassy Suites Columbus. Please be advised that we have initiated the processing of a refund on your behalf in the amount of $361.90. Please allow 7-10 business days for your refund check to process and mail to the following address: We do apologize once again and we look forward to servicing your lodging needs in the future. Should you have any additional questions relative to this matter, please reply to this email or call our office at ###-###-####. Best Regards, Hannah C. /// HANC [Hannah C******] 5/13/2016 11:10:48 AM *** Dear Ms. ******, Thank you for your reply. My name is Hannah and your file has been forwarded to me for review. Please be advised that we do not have access to the billing information of the hotel, and we are unable to process electronic refunds. Your refund via check was initiated on 5/10/16. Please notify our office if this refund will not be acceptable. Should you have any additional questions relative to this matter, please reply to this email or call our office at ###-###-####. Initiated Date Notes Amount ($) Action First Call Resolution 05/10/2016 15.00 Refund by GA 05/10/2016 Added by JENT On: 5/10/2016 8:40:57 PM Approved by ANEC for amount of 361.90 On: 5/12/2016 12:25:27 PM Approved by MHND for amount of 361.90 On: 5/16/2016 7:30:50 AM 361.90
Business Response: Please see below, Ms. ****** was given a full refund through Hilton Guest Assistance on May 10th2016. Case closed.