BBB Business Review

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This business is not BBB accredited.

Dominion Homes

Phone: (614) 356-5000 Fax: (614) 356-6555 View Additional Phone Numbers 4900 Tuttle Crossing Blvd, Dublin, OH 43016

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This company offers new construction single family homes in Ohio, Kentucky and Indiana. This report issued by the BBB serving Central Ohio involves the company's corporate headquarters office in Dublin, OH, and business activity throughout Central Ohio. The company operates division offices in other areas and BBB's issue separate reports on these locations and these reports are available at

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

46 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 23
Problems with Product/Service 21
Total Closed Complaints 46

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Dominion Homes
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 01, 1962 Business started: 01/01/1946 in OH Business started locally: 01/01/1946 Business incorporated 10/05/1993 in OH
Type of Entity


Business Management
Mr. Keith Tomlinson, Chief Executive Officer Mr. William G. Cornely, Chief Operating Officer, Chief Financial Officer, Principal Accounting Officer, Executive Vice President of Finance Ms. Nancy J. Doran, Senior Vice President of Dominion Homes Financial Services Mr. Stephen M. George, Executive Vice President and President - Louisville Kentucky Ms. Sherri Markham, Customer Care Mr. Jack L. Mautino, President of Single Family Division Ms. Christine A. Murry, Vice President and Corporate Counsel
Contact Information
Customer Contact: Ms. Sherri Markham, Customer Care
Principal: Mr. Keith Tomlinson, Chief Executive Officer
Business Category

Home Builders

Alternate Business Names
Dominion Homes, Inc.
Business Management

According to information provided to BBB serving Central Ohio by Sherri Markham, Customer Care, Dominion Homes, Inc.: 

The corporate headquarters of Dominion Homes, Inc. remains  4900 Tuttle Crossing Blvd.Suite 110, Dublin, Ohio 43016 

Dominion Homes, Inc., is an independent business and is not a subsidiary of PulteGroup.

PulteGroup purchased assets of Dominion Homes, Inc.
(see public announcement by PulteGroup.)

Dominion Homes, Inc. provides warranty services on homes built by Dominion Homes, Inc.

Dominion Homes, Inc. and PulteGroup are separate companies and business entities; each has its own employees.  

Dominion Homes Customer Care and Quality Assurance teams were NOT acquired by Pulte.

Homeowners' original Dominion Homes, Inc.,  warranties and terms remain in effect.

BBBs issue separate Business Reviews on PulteGroup and its divisions, and these Business Reviews are available by searching at and they include:

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.