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BBB Accredited Business since
Phone: (614) 392-2715 Fax: (614) 392-2713 6770 Lauffer Rd, Columbus, OH 43231
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A BBB Accredited Business since
BBB has determined that Heating and Cooling Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Heating and Cooling Solutions include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Construction Industry Licensing Board - The Ohio Construction Industry Licensing Board (OCILB) licenses Commercial Contractors for the following trades: Electrical, HVAC, Hydronics, Plumbing, and Refrigeration.
6606 Tussing Rd, PO Box 4009, Reynoldsburg OH 43068
Phone Number: (614) 644-3493
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Nick Hart, Owner Ms. Becky Robinson, Office Manager Mr. Jason Treacy, CEO
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Furnace Sales & Service Heat Pumps Heating Contractors Water Heaters - Repairing
Method(s) of PaymentMajor Credit Cards, Debit Card, Cash, Checks
Alternate Business NamesH.H.R. Enterprises, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
6770 Lauffer Rd
Columbus, OH 43231 (614) 392-2715 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On January 11th our furnace began making a horrible noise. It continued working but several times during the night the noise came back on. The next morning I called the ********* ********* **** Warranty number. We moved to this condo in June and this was a service provided to us. They told us we could call anyone but once they diagnosed the problem to have the tech call them before they proceeded with fixing the furnace. On the furnace there was a number so I figured it was someone familiar with this furnace. I set up an appointment and explained we had a contract. It was for the following morning since I had to go to work and the furnace was still working. That evening when I got home I turned the furnace back on and it wouldn't work. So we had no heat and the house was freezing. When the tech arrived he said he didn't take contract work. I explained I would have called someone else if I had know that. The person who scheduled the appointment knew that up front. He said he would work with them since he was here. When he diagnosed the problem I gave him the number and he called. He quoted $1,191.23 for a Fan Motor, ********** ****. The **** Warranty people said they would only pay $600 for the diagnostics, the part and the install. Since the house was freezing I felt I didn't have any other option. **** **** was the tech he installed the motor in the afternoon and left the defective motor. When my husband got home he looked up the motor online and saw it was only $229 retail so according to my calculations we were charged $79 for diagnostics and $1,112.23-$229 = $883.23 to install the motor. I realize I should have just paid the $79 and called someone else but our house had not had heat in a day and half. On top of the overcharge the tech did not install the gasket on the motor. My husband found it in the bottom of the box. They did come back out and fix it. I feel the tech just randomly made up a fee. The invoice has nothing broken down at all. I feel they took advantage of a bad situation.
Desired Settlement: I feel that even if the rate had been $100 per hour for the install we were charged almost $700 too much. It took the tech about 10 minutes to install.
Business Response: Unfortunately, being a service company, we don't all-way come out as the heroes. We do our best to offer prompt, dependable, and fair service for all our valued customers. Many times we are bearers of bad news. Typically we are called when there is a problem or situation with the comfort in someones ****. Often "emergencies". These problems and situations are always unwanted and the cost to correct them is no different.
In addressing the concerns of one of our valued customers:
All of our repairs are quoted upfront and must be approved with a signature prior to us completing the work. ( a signature was provided by Mrs. ********* prior to this service being complete)
We offer flat-rate service, which means there are no hidden cost. The techs can not modify or make their own pricing in the field.
We do not charge hourly rates. This is to insure the customer not having to pay for a slower tech or other circumstances that may be encountered when obtaining parts we carry on our trucks or have to pickup from our distributors. The time it takes the tech to replace a part is a small part of the time required to make it happen.
We include a 1 year warranty on the part and 30 labor warranty for any repair work we do. We handle dealing with the manufactures or distributors if a problem would happen.
In regards to the **** Warranty, we find that the many **** warranty programs usually want the cheapest fix, not the best or most appropriate. It also requires a great deal more time for our techs as they have to hang on the phone at the customers **** waiting to get to the right person for approval. We often look like the bad guys when the warranty company doesn't agree with our diagnostic sight unseen . We service homes covered under these programs and will provide any documentation that the **** owner needs to file their claim but we collect in full upon completion and leave the settlement with the warranty company up to the homeowner.
We check our pricing regularly with other professional, licensed, and reputable heating and cooling companies in town and feel we fall right inline.
We would very much like to keep the *********'s as a valued customer and would hope they may reconsider the outlook/value of our service.