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BBB Accredited Business since

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Description

Install and service HVAC equipment and refrigeration commercial and residential.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Franklin Heating & Refrigeration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Franklin Heating & Refrigeration include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Franklin Heating & Refrigeration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: July 09, 1996 Business started: 10/01/1994 in OH Business started locally: 10/01/1994 Business incorporated: 12/02/1994 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board - The Ohio Construction Industry Licensing Board (OCILB) licenses Commercial Contractors for the following trades: Electrical, HVAC, Hydronics, Plumbing, and Refrigeration.
6606 Tussing Rd, PO Box 4009, Reynoldsburg OH 43068
https://elicense4-secure.com.ohio.gov/Lookup/LicenseLookup.aspx
Phone Number: (614) 644-3493
dic.ocilb@com.stae.oh.us

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
http://bzs.columbus.gov
Phone Number: (614) 645-7433

Type of Entity

Corporation

Business Management
Mr. Robert Lingo, President Ms. Joy Fauble, Service Ms. Ruth Lingo
Contact Information
Principal: Mr. Robert Lingo, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Ice Machine Repair Refrigeration Equipment - Commercial - Sales & Service Boilers - Repair & Cleaning Heating Contractors

Hours of Operation
M: 7:30 AM - 4:30 PM
T: 7:30 AM - 4:30 PM
W: 7:30 AM - 4:30 PM
Th: 7:30 AM - 4:30 PM
F: 7:30 AM - 4:30 PM
S: Closed
Su: Closed
H: Closed
The office is opened Monday through Friday, the service department is available 24 hrs 7 days a week.
Method(s) of Payment
Methods of Payment:
All Major Credit Cards
Cash
Personal, Business & Cashier Checks
Debit Card
Money Order
Alternate Business Names
Franklin Heating and Refrigeration, Inc.
Additional Information

According to information in our files, on January 8, 2001 Franklin Heating & Refrigeration Inc. purchased Central Ohio Comfort Corporation.


Additional Locations

  • 4802 Hendron Rd

    Groveport, OH 43125 (614) 836-9119

  • PO Box 32362

    Columbus, OH 43232

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

1/24/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Franklin is billing me for hours not worked. They are billing me to correct mistakes that they made during the installation process to vent a kettle. Franklin Heating and Refrigeration did miscellaneous HVAC work at my brewery. Despite being asked for an estimate three times, none was ever provided. I was told it would be emailed to me. They used unskilled labor to install a barometric vent on my kettle. He installed it on the steam vent instead of the gas vent. This could have caused carbon monoxide poisoning had I not caught the error and had them correct it. This work should have been completed in a couple of days (16hrs) instead it took 5 trips and almost a month to complete. I was billed for 35 hours. When I asked for a breakdown of the bill it showed that two employees were working on days when only one employee showed up. I have several witnesses to how many people were on the job site from Franklin. A state of Ohio inspector pointed out items that were missed by their installer. Franklin's poor workmanship delayed me from starting production in my brewery.

Desired Settlement: At no time did I agree to pay Franklin Heating and Refrigeration any money for anything. They started the project without providing an estimate and took the opportunity to over bill for the work performed. I paid the company a very fair $1285 for the work. I would like them to stop sending additional bills and consider the account paid in full.

Business Response: "Mr. (****) hired a unqualified contractor to perform work. Running behind on time, contracts Franklin Heating & Refrigeration, Inc., to correct the first contractor's work and bring up to state code. He stated from the beginning that his funds were limited, which is why I gave him a reduced rate. Mr.(****)still owes Franklin Heating $636.00 for the HVAC work and $239.00 for start up of beer boiler. Mr. (****) has came right out and called me, my wife and my employees a lair, stating we were not on the job when we stated we were. Mr. (****) was only seen once by Franklin Heating workers on the job site. He at no time asked Franklin Heating to get off job site or stop work. He actually gave us a key to let ourselves in and out of the job site. In closing, Mr.(****)has received a fair job for a fair price."

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.) I notice they do not refute anything that I have claimed. They just provided irrelevant information.

BBB's Final Determination: Business agreed to mediate the complaint but the consumer declined.