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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Zettler Hardware meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Zettler Hardware include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John J. Zettler, Owner
Hardware - Retail Housewares - Retail Tools - Electric Tools - Rent Cleaning Supplies Farm Supplies Auto Parts & Supplies - New Building Materials Electric Equipment & Supplies - Retail Home Accessories
Alternate Business NamesZettler Do It Best Hardware Zettler True Value Hardware
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I took the coupon to the store on Sunday at 12:50 pm 12.9.12. the ad showed "50% off" in ******** front page. I attempted to buy a wrench for 1/4 inch sockets. The coupon was denied by the clerk. I went back to the store on Tuesday December 11th at noon thinking the clerk erred. The ad says "excludes power tools". This tool is a hand tool. ******* ****** said he "can deny any sale" at any time. I asked him to reconsider to which he replied "the ad is expired". This practice is deceptive and ad in ******** is also deceptive. ******** should also be informed.
Desired Settlement: Sale of item as requested under terms in the ad.
Business Response: If customer will return to store we will honor coupon for socket wrench he asked for see *** ******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: November 6, I bought a programmable thermostat from Zettler located around the corner of Kenny and Henderson. It displays one week (Monday to Sunday) programming. However, after I opened it to program it, I found that it can only program one time for a whole week, which is not what I wanted. So I got one from another company that can program for weekdays and weekends. December 1, my wife and I brought the thermostat back to the store. The assistant manager said that I could exchange to the other model. If asking for refund, then we had to talk to *** ****** ******* the following day, his schedule is 12-8pm. December 2, we wennt back to the store around 6pm, the casher said that the manager had left. He said we could exchange to other model. However, after he called and talked to ***, he said that we have to talk to ***. He could not make any decision about it.December 14, I went to the store again. I met the assistant manager again. She said she could not do anything about it. She pointed the no return list posted on the checkout desk. But thermostat was not on the list. Then she showed me someone's receipt from their store. It says no return for thermostat. Otherwise, I had to talk to the manager who will be working tomorrow 12-8pm.December 15, I went to the store again around 5pm. The casher said it was okay to exchange or buy other items. I picked around $45 items to check out, the casher asked the manager to help, at that time, *** showed up and said no exchange, no store credit and no return since the package was opened. He pointed to me another post on one of their checkout desk. What kind of store it is?!Thanks in advance for your help!
Desired Settlement: I only want to return it and get store credit to buy other item.
Business Response: To rectify complaint we will send *** **** a check for $27.79 that I believe is the amount they paid for the thermostat. $25.99+tax 1.75= $27.99. Since there was no receipt I believe this to be the correct amount . If different amount I will adjust check. When the receive the check, they at that time can drop off thermostat. If this resolution is all right notify me and I will send check.
Business Response: We will need original sales receipt that will list amount and date of purchase for return
The company wanted to know the purchsed date and receipt. I already sent the attachment of my credit card bill in my previous email. The purchse date is Nevember 6. The total amount is $33.62.
Sorry, I could not locate the original receipt. Attched, please find the picuture of thermostat I bought in this email. It shows the brand and modle. The company should be able to find the price in their store with the same product. I'll drop off it to store after received the refund.
Thanks and happy holiday!
Yes, we will bring the thermostat back to store this weekend.
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: BBB Note: BBB asked for clarification from consumer, which was received.