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BBB Accredited Business since

Precision Glass and Shower, LLC

Phone: (614) 267-8280 Fax: (614) 453-8855 1904 Britains Ln, Columbus, OH 43224 View Additional Email Addresses http://www.precisionglassandshower.com


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Description

This company states it is a full service commercial and residential glass company offering custom design glass doors and partition walls, glass replacement, aluminum storefronts and entrances, tabletops, custom design shower enclosures, patio doors, custom mirrors, and window and screen repair.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Precision Glass and Shower, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Precision Glass and Shower, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Precision Glass and Shower, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 04, 2011 Business started: 09/01/2010 Business started locally: 09/01/2010 Business incorporated 07/27/2010 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Vincent J. Buffum, Managing Member Mr. Darren Beten, Managing Partner Mr. Jeffrey Sullivan, Managing Partner
Contact Information
Principal: Mr. Vincent J. Buffum, Managing Member
Business Category

Glass Board - Up Service Glass Board - Up Service Glass Circles & Specialty Shapes Glass - Beveled, Carved, Ornamental Mirrors Shower Doors & Enclosures Glass - Repair Glass, Mirror & Screen Companies


Customer Review Rating plus BBB Rating Summary

Precision Glass and Shower, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1904 Britains Ln

    Columbus, OH 43224 (614) 267-8280

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/8/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Our firm which is a real estate investment firm engaged this company to install and/or repair glass at three locations. Two of the three were insurance claims and the company knew full well that the timing of payment would come upon payment of the insurance claim. In fact, we worked to try and get the insurance proceeds to be paid directly to this company. Further, the installation took much longer than originally quoted. This created many issues for the tenant businesses at the affected property. After payment and reimbursement from the insurance company was delayed, the company began travelling around and harassing the tenants... including one tenant at a location where there was not outstanding bill or obligation. This particular tenant felt threatened as the tenant's office is mostly women. The public needs to be made aware of this businesses' threatening tactics as opposed to those businesses which attempt to sit down and work through common business matters in a professional, ethical, and calm manner.

Desired Settlement: Discontinue harassment of unrelated parties that have a direct and negative impact and contact our company for a proper resolution.

Business Response:

TO BBB,

This is ASOLUTLY false and I can prove that the gentleman that posted this has not paid Precision Glass for the work completed at the job site several months ago. This was not an insurance job and the customer paid him months ago. I have a copy of the email she (the customer/tenant) sent to him on 2/24/2015 saying he was paid and asked why we were not. He feels he could threaten us with false accusations about people being upset and that the BBB would give us a bad name. We have several projects with this company outstanding over 90 days once they stopped answering phone calls and emails I stopped out at each job site to confirm that all work was complete and that there was no reason not to be paid. I advised each tenant that we had not been paid for the work completed. I am more than happy to be paid in full and will not have to keep calling and emailing about the over 20K he owes Precision Glass and Shower. There has been no harassment or bad tactics, he is upset that his customers know he runs a shady business. spend 2 minutes and look up his name on Google and see how bad his business practices have been. I am available by phone at the office (###-###-####) to discuss and prove the un paid invoices. Thank you


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Precision Glass and Shower, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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