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BBB Accredited Business since
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This company offers custom glass table tops & shelves, mirror designs, shower door enclosures framed and unframed, and insulated glass specialists.
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A BBB Accredited Business since
BBB has determined that Eddie's Glass & Mirror Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Eddie's Glass & Mirror Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Tonia East, Partner Mr. Scott East, Partner
Glass - Beveled, Carved, Ornamental Mirrors Shower Doors & Enclosures Glass - Plate and Window Glass - Repair Screen Repair Glass, Mirror & Screen Companies Glass Board - Up Service Glass Circles & Specialty Shapes
Method(s) of PaymentVisa & MasterCard
Alternate Business NamesScott & Tonia East, LLC
4355 E Main St
Columbus, OH 43213 (614) 231-5612 (740) 927-0927 (614) 766-1066 (740) 242-5001 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (614) 766-1066(Phone)
- (740) 242-5001(Phone)
- (740) 927-0927(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Window inserts replaced. After replacement the windows (double hung) will not stay up. 7 house window inserts (double pane glass) replaced on 7/13/2011. Prior to replacement all windows in house would stay open when lifted up (double hung). Now the ones they replaced will not stay up when opened. All other windows in the house (all the same age)still work fine, will stay open. When I called them about it, someone came out and looked at the windows. They said the springs that hold the window open are old and worn. I can't accept that explanation since they all would stayed open prior to replacement and all windows they did not work on still work fine. It was only after replacement that we had problems (starting right from replacement). The invoice number for this job is (****) The customer number is (****) Total cost including labor was 2,585.34 Invoice was paid with a VISA credit card.
Desired Settlement: Fix the problem.
Business Response: When the tech met with the customer (gentleman) the first window he measured would not stay up. Do to balance rods. The tech spoke with gentleman about problem customer said he was aware of problem. The tech continued to measure the windows. When glass was replaced the gentleman was talked to again about the balance rods needed replaced. After glass was replaced customer called office and said hardware was not attached properly to window frames. Eddie's Glass had the same tech go out that measured to see what was not attached. When he arrived the tech meet with a female lady. There was no hardware that was not attached, the tech told her the same thing as he told the gentleman that the spring in the balance rods go bad they loose there tension after time replacing the glass has nothing to do with the hardware that holds the frames up. We at Eddie's Glass is very sorry that the balance Rods need replaced but it did not have anything to do with the glass being replaced. If you would like I can give you a name of a company that can help you with this problem. They specialize with hardware problems.
Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.) Yes, the first window they measured had difficulties staying up, but it would stay up. However,none of the rest of the windows had any problem prior to their work. I am not a window specialist and so my assessment that perhaps the hardware was not properly attached was based on a layman's observation of a possible cause of the problem. If they say the hardware is all properly attached, I take them at their word. However it does not change the basic problem, that prior to their work all of the windows would stay up (given, that the first window they measured was less solid than all the rest). After replacement we had no way of knowing until a day later there was a problem with all of the windows they worked on because we were told not to open the windows for a day to let the sealant cure. I would ask Eddie's Glass to consider why only the windows they worked on have the problem. Other windows they did not work on still stay open fine. As a side note, we have noticed that with the onset of colder weather, a couple of the windows they worked on will now stay open, but the majority still will not.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.