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Click for BBB Rating on Suburban Propane

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Retail propane sales to residential, commercial, and agricultrial customers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Suburban Propane meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Additional Information

BBB file opened: March 23, 1964 Business started: 01/01/1946 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Hays, Market Manager, Dayton/Co Mr. Jeff Shively, Branch Manager Mr. Kevin Miller, Branch Manager
Contact Information
Principal: Mr. Robert Hays, Market Manager, Dayton/Co
Principal: Mr. Jeff Shively, Branch Manager
Business Category

Gas - Propane Gas - Propane - Equipment & Supplies Water Softening & Conditioning Equipment Service & Supplies Natural Gas Companies Fireplace Equipment - Retail

Alternate Business Names
Inergy Propane LLC Inergy Propane Ohio Division

Additional Locations

  • 1889 Logan Lancaster Rd SE

    Lancaster, OH 43130

  • 2759 McKinley Ave

    Columbus, OH 43204 (614) 485-0460 (614) 487-6400 (800) 247-0263

  • 4371 Broadway

    Grove City, OH 43123

  • 8040 Newark Rd

    Mount Vernon, OH 43050


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.