BBB Logo

Better Business Bureau ®
Start With Trust®
In 21 Counties in Central Ohio
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Rutland Bottle Gas, Inc.?

If yes, click here to login.

Are you...?

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers distribution of retail propane and sales & service of gas fireplaces, log sets & space heaters.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rutland Bottle Gas, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Rutland Bottle Gas, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rutland Bottle Gas, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 17, 1992 Business started: 01/01/1947 in OH Business started locally: 01/01/1947 Business incorporated: 01/14/2005 in OH
Type of Entity


Business Management
Mr. David Grate, Owner Mr. William Coy, General Manager Mr. Anthony D. Grate, VP
Contact Information
Customer Contact: Mr. Anthony D. Grate, VP
Principal: Mr. David Grate, Owner
Business Category

Gas - Propane Gas - Propane - Equipment & Supplies Fireplace Equipment - Retail

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Saturday & Sunday emergency deliveries only.

Additional Locations

  • 177 N Plains Rd

    The Plains, OH 45780 (800) 382-5657

  • 282 Main St

    Rutland, OH 45775 (800) 837-8217

  • PO Box 250

    Rutland, OH 45775

  • 1

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (800) 837-8217(Phone)

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

11/18/2011 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On October 28th I called the Rutland Bottle Gas office in Rutland, Ohio and ordered 200 gallons of propane. We just moved into this house so it was our first time purchasing propane. I had called in August to advise them we would be taking over the account as renters at this residence. At first I was told 200 gallons would be $574.89. Then the woman I placed the intial order with said there was a note on my account that when I called to purchase, I was to be given the price of $501.52 for 200 gallons. After tax it was to be $510.99 and I was to leave a check under the lid. By November 8th the propane had still not arrived. I called the Rutland office to inquire and they advised me the order had been sent to the office in The Plains, Ohio. I spoke with ***** at the office in The Plains and she advised the order "wasn't there" there and placed another order for me. I told her I was given a price of $510.99 for 200 gallons and the check was under the lid. On November 10 the tank was filled, however, we only receieved 176 gallons. When I called the office in The Plains, I again spoke with ***** who advised me that the price I was given was wrong and I got the propane I paid for. I was told the wrong rate. After discussing this back and forth, she hung up on me. I then called the main office in Rutland and spoke with *** who apologized and offered to have the driver come out and deliver the other 24 gallons I had ordered but that I would have to pay for it. She again advised that I'd been quoted the wrong price. I asked that they honor they price they quoted me 2 weeks ago and they will not do so.

Desired Settlement: I would like the 24 gallons of propane my order was shorted at the price I was quoted and have already paid for.

Business Response: Contact Name and Title: ***** (Plant supervisor) Contact Phone: 740-742-2511 Contact Email: ************************ First of all I would like to apologize for the misunderstanding. I would like to offer to re-bill @ the quoted price. That would leave a credit on the account for the next delivery.

Consumer Response: We rent this home and the land it is on is for sale. I don't know that we will be in the house long enough to fill again. I would prefer that the additional 24 gallons be delivered or the difference be refunded instead of credited.

Business Response: 11/17/2011 I have spoken to our Athens office and they can deliver the 24 gallons N/C to cover the misunderstood price.

BBB's Final Determination: Consumer accepted resolution offered by the business.