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BBB Accredited Business since
Phone: (740) 450-7766 2347 Maple Ave, Zanesville, OH 43701
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A BBB Accredited Business since
BBB has determined that Jillian's Formalwear meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jillian's Formalwear include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Jill Jones, Co-Owner Ms. Gail Garland, Co-Owner
Formal Wear Tuxedo Sales & Rentals Bridal & Millinery Supplies Bridal Shops Wedding Supplies & Services
Hours of Operation
|M||:||10:00 AM - 6:00 AM|
|T||:||10:00 AM - 6:00 AM|
|W||:||10:00 AM - 6:00 AM|
|Th||:||10:00 AM - 6:00 AM|
|F||:||10:00 AM - 6:00 AM|
|S||:||10:00 AM - 6:00 AM|
|Sunday's by appointment|
Method(s) of PaymentCash
Alternate Business NamesJillian's, Ltd.
2347 Maple Ave
Zanesville, OH 43701 (740) 450-7766 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: First off, my wedding is in 5 days and two of my bridesmaids do not have dresses. We originally ordered 5 bridesmaids dresses many months ago. When we received the phone call saying they were in, we rushed to go get them; only to be disappointed. Two out of five dresses were ordered in the wrong size. The girls have made 6 trips from coshocton to zanesville, attempting to get the dresses. Here we are, 5 days away, and they still do not fit! Jillian's has been very rude and is not willing to help us out with the situation. After numerous complaints and phone calls; they did agree to pay for the alterations to fix THIER mistake. However, after all the alterations, the dresses are not anywhere near the $180 spent on them. Jillian's manager/owner will not even recognize that this was their mistake when the dresses will not even zip over the girls ribs! The managers hide in the back overtime we come in to avoid the confrontation. The bottom line is, this company has terrible customer service and I would not recommend them to anyone! We simply want some money back to make up for the mistake.. We are now stuck with dresses that look horrible from all the alterations and they will not give us anything to make up for their mistake.
Desired Settlement: We would like AT LEAST $50 back off of each dress to make up for THEIR mistake and to make up for all the stress and hassle that they have put everyone through.
We ordered 5 bridesmaid dresses for the ***** party. When the dresses came in, two of the dresses were too small. These dresses were measured several months prior to being ordered due to a bridesmaid procrastination of paying the 50% deposit required before ordering. In ordering dresses, they must be ordered at the same time due to dye lot changes in colors. This was explained to the customer. At the time of ordering each girl signed a Bridesmaid Contract stating that the size and color ordered were agreeable to them. The contract also states that alterations will probably be necessary as the dresses are made for 5’8” women and hemming is usually always required. Also bust sizes did not match hip sizes, so therefore they may need taken in or let out. I have signatures on all contracts. Due to the procrastination of the bridesmaid, these dresses had to have a $10 rush put on them in order to arrive on time. The mother of the bride came in and paid for these rushes. The day that ***** , one of the bridesmaids, came in and tried on her dress, it was hard to zip and the top would not zip at all. One of my employees remeasured her and her hips had increased by 3”. The person that originally measured ***** has worked for me for 3 years and is accurate in her sizing. We do not try to make issues of measurement changes due to weight gain or loss, so when I saw her I told her we would take care of the seamstress letting the dress out so that it would zip. I did this without being asked to voluntarily. She would be responsible for the hemming.