Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Novaserv has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Novaserv

      799 Windmiller Dr Pickerington, OH 43147-8199

    Business ProfileforNovaserv

    Marketing Consultant

    Current Alerts For This Business

    Out of Business:
    Activity for NSI Protection Plus associated with website https://www.nsiprotectionplus.net/ and Central Ohio address 799 Windmiller Dr  Pickerington OH 43147 as of September 2019 is believed to be in an out of business status.

    As of 9/10/19 website https://www.nsiprotectionplus.net/ stated “We apologize for any inconvenience, but web sales are not currently available. To renew, please call 1-888-446-8008.”

    Marketplace interactions associated with NSI Protection Plus and website https://www.nsiprotectionplus.net/  may have separately or additionally involved Warrentech headquartered in  Bedford, TX. 

    For BBB assistance concerning Warrentech:

    - please see the BBB Business Profile available at this link https://www.bbb.org/us/tx/bedford/profile/extended-warranty-contract-service-companies/warrantech-corporation-0825-86060022 

    - and/or contact BBB serving the Heart of Texas in Austin, TX at https://www.bbb.org/local-bbb/bbb-serving-the-heart-of-texas 844.222.4968

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This BBB business profile concerns Service Program Marketing Group, Inc. doing business as Novaserv.

    Novaserv is a third party sales and marketing business that renews and sells extended service plans for home appliances and electronics.

    BBB publishes separate Business Profiles concerning the various administrators of the extended service plans.


    Products & Services

    This BBB business profile concerns Service Program Marketing Group, Inc. doing business as Novaserv.

    Novaserv is a third party sales and marketing business that renews and sells extended service plans for home appliances and electronics.

    BBB publishes separate Business Profiles concerning the various administrators of the extended service plans.

    Business Details

    Location of This Business
    799 Windmiller Dr, Pickerington, OH 43147-8199
    BBB File Opened:
    7/6/1998
    Years in Business:
    27
    Business Started:
    3/1/1997
    Business Incorporated:
    1/1/2012
    Type of Entity:
    Corporation
    Alternate Business Name
    • Service Program Marketing Group, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 10:00 PM
    T:
    8:00 AM - 10:00 PM
    W:
    8:00 AM - 10:00 PM
    Th:
    8:00 AM - 10:00 PM
    F:
    8:00 AM - 10:00 PM
    Sa:
    10:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Brian K. Landenberger, President
    • Mr. Nick Chao, Director of Operations
    Contact Information

    Principal

    • Mr. Brian K. Landenberger, President

    Customer Contact

    • Mr. Brian K. Landenberger, President
    • Mr. Nick Chao, Director of Operations
    Additional Contact Information

    Fax Numbers

    • (614) 328-0560
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Hello I purchased a warranty when I purchased my washing machine. I contacted NSI in September 2021 because the detergent was not dispensing into the machine. They sent a repair company 3x out over the span of 5 months and they were unable to fix it. Recently they had another repair company come out (for a second opinion) and I found out from that company that NSI refused the repair costs (deemed too expensive) and closed the case. I have been trying to call them for a resolution since my product is still under warranty but the phone number is no longer valid. I would like the machine replaced (with a different brand) or my money back for the amount I paid for the machine.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Central Ohio

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.