This business is not BBB accredited.
Phone: (740) 281-0050 Fax: (740) 281-0116 1640 N 21st St, Newark, OH 43055 View Additional Email Addresses ! Uptown Apparel Company is Believed to Be Out of Business !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brian T. Jurden, Owner
Embroidery Garments - Printing & Lettering Sportswear - Retail Clothing - Retail
Alternate Business NamesUptown Apparel Company, LLC
THIS LOCATION IS NOT BBB ACCREDITED
1640 N 21st St
Newark, OH 43055 Directions
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
According to information in BBB files, it appears that this business is no longer in business.
Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: In November I placed, and paid for in full, an order for approx. 12 hats to be embroidered. They were to be picked up within two weeks. I was told that would be a problem. It was very important this date was meet b/c these were hats to be given away to my customers during gun/deer season. That date come and gone and not even a phone call to say my order wasn't going to be ready. I have made approx. 15 phone calls to both the owners cell phone and the store number to check on my order. After 4 times of driving to the store I did finally get some of my hats about 1 month later - only to see they had ordered the wrong hats. This shouldn't have happened b/c I gave them the order numbers.
Desired Settlement: I want my hats mailed to me b/c I've already spend enough money, gas and mileage on my vehicle to check on these hats. Better customer service by the owner is a must! Meet with your clients and stop letting your daughter take the complaints.
The hat was finished today and mailed out to the customer, also including 6 extra hats for her delay in delivery. Also included is a gas card for her many trips to pick up her orders. When the customer comes in the next time I will be the only person to work with her.
Not an excuse, but I had a few employees that were not the best performers and I have taken care of all the problems. This was my mistake that I did not catch this sooner. I am taking care of all production, scheduling of all jobs since the first of this year. There will not be any delays now or in the future. When the customer comes in to place another order, I will give her order to her at no charge, up to $100.00. I hope this will rectify the situation with this customer and hope for a long business relationship with them. Again I want to apologize for any and all problems myself or any of my staff has caused you.
Uptown Apparel Company
I did receive the hats that he said he sent - thank you! I'm sorry it took writing a letter to the Better Business to get the matter resolved - but I was left with no other choice!
But as far as a gas card that was mentioned - Nope haven't seen one. Not sure if he was mailing it separate or if it was supposed to be in the box with the hats - but we didn't receive it.