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Business ProfileforMicro Center Computers & Electronics
Computer Hardware
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
Current Alerts For This Business
At-a-glance
Related Categories
Overview
The scope of this report concerns Micro Electronics, Inc. headquarters, the Micro Center Online store, and all Micro Center retail stores nationwide.
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 4119 Leap Rd Micro Center Corporate Headquarters, Hilliard, OH 43026-1117
- BBB File Opened:
- 9/30/1980
- Years in Business:
- 35
- Business Started:
- 6/27/1988
- Business Started Locally:
- 4/1/1980
- Alternate Business Name
- Micro Center
- Micro Electronics, Inc.
- Micro Center Retail Stores
- Hours of Operation
Primary
- M:
- 10:00 AM - 7:00 PM
- T:
- 10:00 AM - 7:00 PM
- W:
- 10:00 AM - 7:00 PM
- Th:
- 10:00 AM - 7:00 PM
- F:
- 10:00 AM - 7:00 PM
- Sa:
- 10:00 AM - 6:00 PM
- Su:
- Closed
- Business Management
- Mr. Albert Rogers, Customer Relations Manager
- Mr. Chris Tripodo, General Manager - Mayfield Heights, OH
- Mr. Richard Mershad, President & CEO
- Mr. Tom Welsh, General Manager - Columbus, OH
- Mr. Andrew Burris, General Manager - Marietta GA
- Mr. Coy Stephens, Operations Manager - Columbus, OH
- Mr. James Brady, Operations Manager - Mayfield Heights, OH
- Mr. Dan Ivy, Retail Sales Manager - Marietta GA
- Mr. Mike Grant, Operations Manager - Marietta GA
- Ms. Demara Leos, Knowledge Manager - Marietta GA
- Mr. Jeff Solheim, Retail Sales Manager - St. Louis Park, MN
- Mr. Mike Ward, Operations Manager - St. Louis Park, MN
- Mr. Brent Wilker, Knowledge Manager - St. Louis Park, MN
- Mr. Dedrick Swain, General Manager - Duluth, GA
- Ms. Belynda Green, Retail Sales Manager - Duluth, GA
- Mr. Richard Thomason, Operations Manager - Duluth, GA
- Mr. Kenneth McAlexander, Knowledge Manager - Duluth, GA
- Mr. Joe Benincasa, General Manager - Fairfax, VA
- Mr. Jeff Katz, Retail Sales Manager - Fairfax, VA
- Mr. Abdull Gharzai, Operations Manager - Fairfax, VA
- Mr. Kenneth Brasington, Knowledge Manager - Fairfax, VA
- Mr. Jorge Alvarado, General Manager - Rockville, MD
- Mr. Marc Siegel, Retail Sales Manager - Rockville, MD
- Ms. Jackie Joiner, Operations Manager - Rockville, MD
- Mr. John Herron, Knowledge Manager - Rockville, MD
- Mr. Guy Stratton, General Manager - Houston, TX
- Mr. Mark Lucas, Operations Manager - Houston, TX
- Mr. Matthew Robinson, Knowledge Manager - Houston, TX
- Mr. Martell Lucas, General Manager - Towsend, MD
- Mr. Matt Jaquess, Retail Sales Manager - Towson, MD
- Mr. Don Johnson, Operations Manager - Towson, MD
- Mr. Edward Talhame, Knowledge Manager - Towson, MD
- Mr. Jim Bentinck, Retail Sales Manager - Dallas, TX
- Ms. Colleen Flanagan, Retail Sales Manager - Dallas, TX
- Mr. Brandon Green, Knowledge Manager - Dallas, TX
- Mr. Brian Stranges, General Manager - Denver, CO
- Mr. Jonathan Eusebio, Operations Manager - Denver, CO
- Mr. Michael Portnoy, Knowledge Manager - Denver, CO
- Mr. Chuck Hutchinson, Knowledge Manager - Mayfield Heights, OH
- Mr. Charles Wilson, Knowledge Manager - Mayfield Heights, OH
- Mr. Mike Ellis, General Manager - Madison Heights, MI
- Ms. Colleen Niemiec, Operations Manager - Madison Heights, MI
- Mr. Greg Moore, Knowledge Manager - Madison Heights, MI
- Mr. Bruce Stern, General Manager - St. David's, PA
- Mr. Alex Stabinski, Retail Sales Manager - St. David's PA
- Mr. Jeff Kemper, Knowledge Manager - St. David's, PA
- Mr. Daniel Gallo, General Manager - Paterson, NJ
- Tahnee Nolasco, Retail Sales Manager - Paterson, NJ
- Ms. Lois Garda, General Manager - Yonkers, NY
- Mr. Richard Cardenas, Retail Sales Manager - Yonkers, NY
- Mr. Robleh Gulaid, Operations Manager - Yonkers, NY
- Mr. Arse Askarya, General Manager, Cambridge, MA
- Mr. Juan Cabrera, Retail Sales Manager - Cambridge, MA
- Mr. Peter Donoghue, Operations Manager - Cambridge, MA
- Mr. Charles Coleman, Knowledge Manager - Cambridge, MA
- Mr. Tom Eckert, General Manager - Westbury, NY
- Mr. Daniel Martins, Retail Sales Manager - Westbury, NY
- Mr. Robert Mucaria, Operations Manager - Westbury, NY
- Mr. Patrick Raeihle, Knowledge Manager - Westbury, NY
- Ms. Layda Cardoso, General Manager, Westmont, IL
- Miss Katie Ryza, Retail Sales Manager - Westmont, IL
- Mr. Leo Chavez, Operations Manager - Westmont, IL
- Mr. Nicolas Carranza, Knowledge Manager - Westmont, IL
- Mr. Jeff White, General Manager - Sharonville, OH
- Ms. Tonya Johnson, Operations Manager - Sharonville, OH
- Mr. Matt Lyons, Knowledge Manager - Sharonville, OH
- Aaron Nolte, General Manager - Brentwood, MO
- Mr. Scott Youngblood, Operations Manager - Brentwood, MO
- Mr. Jim Rhodes, Knowledge Manager - Brentwood, MO
- Mr. Chris Olexa, Retail Sales Manager - Tustin, CA
- Ms. Jessica Nelson, Knowledge Manager - Tustin, CA
- Mr. Matt Webb, Retail Sales Manager - Columbus, OH
- Mr. Glen Rorison, General Manager - Chicago, IL
- Mr. Edcular Crenshaw, Retail Sales Manager - Chicago, IL
- Mr. Roger Lewis, Operations Manager - Chicago, IL
- Mr. David Bruno, Knowledge Manager - Chicago, IL
- Ms. Susan Hall, General Manager - Overland Park, KS
- Mr. Jim Zehren, Retail Sales Manager - Overland Park,KS
- Mr. Keith Savasten, Knowledge Manager - Overland Park, KS
- Contact Information
Principal
- Mr. Richard Mershad, President & CEO
Customer Contact
- Mr. Richard Mershad, President & CEO
- Additional Contact Information
Fax Numbers
- (614) 850-3001Primary Fax
- (614) 326-8517Other Fax
Phone Numbers
- (614) 326-8500Other Phone
- (614) 850-3036Other Phone
Website Addresses
- (614) 850-3001
Customer Complaints
146 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/23 my wife went to do a return , basically returning a gaming labtop that I purchased from microcenter . I have indeed purchased 4 labtops within the last 30 days , and have exchanged them either due to thermals , performance not what it was advertised or reviewed or defective unit . Last purchase was a msi Titan 18hx , when spending 5k on gaming labtop , which is a very expensive investment you have to be 100 percent about the product your buying . My biggest concern today isn’t the fact they were upset because I swapped the device , my two major concerns are one the way the General manager approached her asking her what happened ?? And his tone and his approach , he stated that he wouldn’t be able to do any more returns due his loss of money from a financial side , which we did anyways because it was within the return period , as a general manager he should have greeted her first asked what is the reason her husband keeps returning labtops , as a leader running his building where all his associates are watching him and how he offers customer service in a time where every dollar spent could be detrimental to his business survival he actually doesn’t care . I hope this review reaches as many people as possible to understand that customer service and how you are treated is very important because people now have options , and where to shop . Their listed specs don’t match what their vendors send them and that is a problem . For example the MSI titan was advertised and listed that it will run the 64 Gig ram configuration at 5600MHZ which it doesn’t not . Out the box it runs at 4000MHZ and once you manually set the timings to anything above 5200 it becomes unstable and crashes . That isn’t the consumer fault that’s their fault . Also their open box items are stated that they are open box , meaning that a customer purchased them and returned them which now is an open box which isn’t the case for their open box policy . Their open box could mean they opened the unit for repair , or faulty screen which in that case should be listed as refurbished or reconditioned . I’m already in touch with with their corporate office and will be also filing a BBB complaint against this location for how they treated my wife . This is by far the most poor service I have ever acknowledged in my entire retail career .
Read MoreCustomer Reviews
63 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
William L
1 star
04/05/2024
I asked one of my employees to vist Micro Center in Paterson, NJ, for service on a laptop. Upon entering the store they were instructed that they needed to make an appointment. They were unable to make an appointment becuase Micro Center would not accept our landline number for our business. Yes, they were willing to help but they demanded a Cell Phone number. I am not giving out the cell phone number for my business unless a DNA is signed.
I do not know if Micro Center has a booth at the CES show but I will looked for them in 2025 and have a nice talk with their CEO.
Micro Center Computers & Electronics Response
04/10/2024
I wanted to provide a quick update regarding the recent issue reported at our Paterson Micro Center location. We have taken immediate action to address the concern raised by this complaint and are actively working to resolve the matter.
We have reached out directly to the customer using the provided email to extend our sincerest apologies and offer assistance in rectifying the situation. We are committed to ensuring that the customer receives the necessary support and that their experience is brought to a satisfactory conclusion.
We greatly appreciate your attention to this matter and want to assure you that we are taking proactive steps to uphold the standards of service and integrity that we strive for at Micro Center.
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