BBB Accredited Business since
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Personalized women, men, youth, toddler, infant clothing and accessories.
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A BBB Accredited Business since
BBB has determined that e Retailing Associates LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for e Retailing Associates LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 17 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||17|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Taj Schaffnit, CEO Ms. Stephanie Schaffnit, Controller Ms. Michelle Stair, Customer Service Manager
Clothing - Retail Internet Shopping Shirts - Custom Made T-Shirts
Refund and Exchange PolicyWe stand behind our products and the custom decoration that goes into each and every item. If we make a mistake with your order, we will replace your items immediately. Please review your design and the product size chart prior to ordering as each order is made individually to your specifications and cannot be resold. For this reason we cannot exchange or refund orders based on size discrepancy or errors made while creating your design. If we have made a mistake with your order please contact one of our customer service representative at CustomizedGirl@eRetailing.com or call 1-800-361-8811 within 30 days of receiving your order. CustomizedGirl is not responsible for any problems with orders that have been opened or left unattended after they are delivered. Please contact the carrier for delivery problems.
Alternate Business NamesBridal Party Tees Customized Girl.com Funnyshirts.org
CustomizedGirl offers personalized fashion through the CustomizedGirl Collection and interactive website.
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 361-8811(Phone)
- (800) 401-7181(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On 4/17/2012 I palced an order for a shirt that they advertise as "Customize One of One of Our Own Designs". It was a shirt that stated "Big Sister Rock". I made no changes nor customizations - I ordered the shirt as it appeared on the website. I ordered a Youth size 14-16 (Large). The order was received on 4/26/2012. When I recieved and took it out of the bag there was no way it was a Youth large 14-16. All of the clothes I buy for my daughter are the same size (Youth 14-16). Some many have a slight variance; however, this shirt was substantially smaller. The shirt tag did indeed say "Large 14-16" but there is no way possible this was a standard youth size using standard sizing charts. I did read the retun policy; however since I did not customize the shirt nor can it be reasonably possible to think that the size I received was the size advertised. I called their customer service number XXX-XXX-XXXX on 4/30/2011 at 2:30 pm MST to inquire as to a return or refund. The Company refused stating "all shirts are customized" therfore no return can be considered. I explained this was not the case and they refuted again stating "all shirts are custom", which is not correct. I also pointed out the sizing issue, which they seemed disinterested in hearing. She did offer a 30% discount on a new shirt; however, I refused. I will not pay more for a product in which the size was mis-advertised. There is no way possible the sizes they represent are standard sizes. It can easily be proved that they size they represent is not standard just simply by comparign their shirt size to those of other major brands, which I did and their size was significantly smaller.
Desired Settlement: I want the full purchase price refunded, inlcuding shipping for a total of $23.15.
Business Response: The following message was sent to the customer in prompt response to their complaint. We have have offered multiple resolutions and are awaiting confirmation from the customer.... Hello *****, First and foremost, I would like to sincerely apologize for the fact that the t-shirt you ordered did not fit as you expected it to. I am more than happy to discuss your order directly if you would prefer so please do not hesitate to contact me at a time that is convenient for you. Our business hours are Monday-Friday between 9am-6pm EST. It seems that there may be a bit of confusion with regards to how our order fulfillment process works. Each item that we produce is made to order per the designs that are created and/or selected by our customers on the website. Contrary to a traditional retail store, we do not stock inventory of any products that we can simply swap out for another size. Upon a customer submitting an order on our website, we order blank goods from our vendors for delivery to our production facility. Once the goods related to your order arrive they are customized with the design that you either created or selected online. We do offer a wide variety of popular design ideas and the "Big Sisters Rock" shirt you purchased is one of them. The Youth Bella Girl 1x1 Rib Cap Sleeve Tee you received was delivered to us as a blank canvas from our vendor and we printed the design you chose. Being that each item that we produce is made to order, we must be extremely mindful of providing as much product information as we possibly can so our customer's can make an informed decision. I have included the screen on our website that you were directed to when making your purchase below: http://www.customizedgirl.com/design/XXXXXXXX******************************** On this screen you will find the details of the "Big Sister's Rock" design along with options to make changes to it. Additionally, we provide as many details as possible regarding the product you have elected to purchase. It is in this Product Details section that we have information regarding the item where we specifically reference the fact that Bella items run small. In addition to this, we also provide the raw garment measurements so you are able to make an accurate comparison against an item that you currently have. You are exactly right in that a 14-16 you may currently own, or one that you compare against at *****, may not match up with the 14-16 of a different manufacturer. Based upon all of this, we certainly do not feel that we misrepresent our selves in any way, however we do respect your opinion of the information you found on our website. We take our standing with the Better Business Bureau very seriously and it is for this reason that we have an A+ rating. We look at this organization as a means for consumers to protect themselves from fraudulent businesses, and we most certainly do not put ourselves in that category. Now that I have shared a bit more with you about our process, I would like to help you get an item that works for you, or I will be happy to process a complete refund of your purchase. I have included the product details below of a Junior Fit version of the garment you ordered that would be the next closest alternative in getting a larger size. http://www.customizedgirl.com/product/******** Please advise as to how you would like to proceed and I will take action immediately. Best Regards, ****** ****** Customer Service Manager
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/5/2011||Problems with Product/Service|
|5/30/2011||Problems with Product/Service|
|2/2/2011||Problems with Product/Service|
|10/19/2010||Problems with Product/Service|
|9/17/2010||Problems with Product/Service|
|9/9/2010||Problems with Product/Service|
|8/30/2010||Problems with Product/Service|
|8/3/2010||Problems with Product/Service|
|7/19/2010||Problems with Product/Service|