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A BBB Accredited Business since
BBB has determined that OUAC, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for OUAC, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Benjamin Blum, Treasurer Mr. Dennis Blum, VP Ms. Lynn Blum, President Ms. Sue Riley, Director of Operations/HR
Clothes - Consignment & Resale Furniture - Used Thrift Shops Toys - Retail Womens Apparel - Retail Baby Accessories & Services Recycling - Computers & Other Electronics Baby Carriages & Strollers Childrens & Infants Wear - Retail
Method(s) of PaymentMajor Credit Cards & Cash. No Checks.
Refund and Exchange PolicyVaries by concept.
Alternate Business NamesClothes Mentor GadgetEase Once Upon A Child Once Upon A Mom Plato's Closet
1385 Stoneridge Dr
Gahanna, OH 43230 (614) 337-0200 Directions
2011 Henderson Rd
Columbus, OH 43220 Directions
2011 Henderson Rd
Upper Arlngtn, OH 43220 (614) 583-8888 Directions
2087 State Route 256 Ste C
Reynoldsburg, OH 43068 (614) 552-5050 Directions
2087 State Route 256 Ste K
Reynoldsburg, OH 43068 (614) 552-3333 Directions
2195 Stringtown Rd
Grove City, OH 43123 (614) 277-9662 Directions
2221 Stringtown Rd
Grove City, OH 43123 (614) 875-9000 Directions
3658 Main St
Hilliard, OH 43026 (614) 876-6060 Directions
399 S State St
Westerville, OH 43081 Directions
571 S State St
Westerville, OH 43081 (614) 882-1818 Directions
5760 Frantz Rd
Dublin, OH 43016 (614) 761-8888 Directions
5777 Frantz Rd
Dublin, OH 43017 Directions
6026 E Main St # 28
Columbus, OH 43213 (614) 863-9777 Directions
6215 Enterprise Ct
Dublin, OH 43016 (614) 791-0000 Directions
7410 Sawmill Rd
Columbus, OH 43235 (614) 760-7283 (614) 760-1440 Directions
7444 Sawmill Rd
Columbus, OH 43235 Directions
7450 Sawmill Rd
Columbus, OH 43235 (614) 764-7700 Directions
7454 Sawmill Rd
Columbus, OH 43235 (614) 791-3900 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (614) 882-1818(Phone)
- (614) 760-7283(Phone)
- (614) 791-3900(Phone)
- (614) 552-3333(Phone)
- (614) 761-8888(Phone)
- (614) 583-8888(Phone)
- (614) 863-9777(Phone)
- (614) 875-9000(Phone)
- (614) 876-6060(Phone)
- (614) 277-9662(Phone)
- (614) 552-5050(Phone)
- (614) 764-7700(Phone)
- (614) 337-0200(Phone)
- (614) 760-1440(Phone)
Additional Web Addresses
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Tried to use a coupon which clearly states, "one per customer", tried to state coupon was one per family, treated a smart shopper as someone committing a crime, store workers were whispering and pointing and giving dirty looks! Worst customer service EVER! Nasty rude judgemental horrible people! Writing my PHD paper on social attitudes on coupon policy and societal discrimination! Thanks ladies for continuing my education while you showed a lack of yours!
Desired Settlement: And an apology from the rude workers. Maybe some retraining of customer service skills.
Business Response: Mr ********,
I am contacting you in regards to the terrible service you received at our Sawmill location.
I cannot apologize enough for the absolutely awful service you received. I was appalled that the employees would treat you in that manner and make you feel the way you did.
I immediately informed the District Manager and Store Manager of the situation and directed both of them investigate who was working on the day of your visit.
I truly apprieciate you taking the time to let us know of the poor customer service you received.
It has given us the opportunity to reevaluate how we can better improve our customer service and communication not just at the Sawmill location but also at all our stores.
If you would allow me to send you a gift card in the hopes that you will give us another chance to earn your buisness I would be very appreciative.
I hope you accept our sincere apologies again for the awful service you received.
Problems with Product/Service
Read Complaint Details
Complaint: From the Hilliard, Ohio location, I purchased a queen bed and the bed contained bed bugs.
On February 23, 2013, I purchased a queen size sleigh bed (headboard, footboard, and side rails) from the Hilliard, OH New Uses store (3658 Main St
Hilliard, OH 43026). The headboard and footboard had large water stains, and the insides of the side rails were dirty an contained animal fur.
Since the price was only $45.00, I figured it was still a good bargain. I was sure there was a product to clean the water stains and a little soap and water would clean the side rails.
I brought the bed home and put it together. I cleaned the headboard, footboard, and the outside of the side rails. I put the mattress on the bed and started using it the next day, which was a Sunday.
Desired Settlement: A refund and reimbursement for us paying for an exterminator would be ideal. However, I really want the business to do a better job inspecting and treating furniture. I was a frequent shopper of New Uses. I loved the store! Before this happened, I sold things and bought things from the store. I'm sad that this happened, because I don't feel comfortable buying ANYTHING from the store now. If nothing gets done about this, if I don't receive even an apology, I'm posting a comment on the business' F
There has been confusion between myself and the business with regards to the "jurisdiction" of this complaint. The business listed in the complaint is an individual New Uses franchise store located in Minnetonka, Minnesota. However, the actual complaint that I have is with the New Uses franchise store located in Hilliard, Ohio.
I would like my compliant to be addressed by the New Uses corporate office in Wayzata, Minnesota with regards to one of its retail stores, the one in Hilliard, OH. Per the New Uses website, the Franchise Headquarters is located at:
1907 Wayzata Blvd, Suite 210
Wayzata, MN 55305.
The actual store that I experienced a problem with is located at:
3658 Main St
Hilliard, OH 43026
Since the Hilliard, OH store has not handled my product issue properly, I want the complaint handled by the corporate office. However, I did not see a BBB listing for the corporate office. The only listing I found was for the Minnetonka, Minnesota franchise store, which I THOUGHT was the address to the corporate office. I realized that this was not the case when the Minnesota store manager contacted me wondering why the complaint was filed with their store when the issue happened in Ohio. The store manager said that the complaint should be resolved by either the Hilliard store or the Headquarters.
In today's response, it appears the complaint is still incorrectly being sent to the Minnetonka, Minnesota franchise store. Before realizing that the complaint was not against their store location, the store agreed to give me a refund. However, I do not feel they should give me a refund or reimburse me, because the issue did not happen with their store and they are not the corporate headquarter office. I am also unsure if they would still be willing to give me a refund for a transaction that did not happen at their store or a store owned by them.
Please advise on how I can get this complaint sent to the New Uses, LLC Franchise Headquarters office.
Please disregard my last email, because a person from the Headquarter office contacted me today.
Business Response: We have already been contacted regarding this complaint from the BBB of Minnesota and North Dakota. I responded to the claim. Case#********. I have contacted the customer and left a message. Miss ***** has not returned my call. We are happy to reimburse Miss ***** not only for the exterminator but also for the bed she purchased. Please advise on how you would like me to proceed. Thank you,
Consumer Response: The business has stated that they have tried contacting me, that they have left a voicemail, and that I have not responded. However, I have not received a voicemail from the business, and my caller Id shows no calls from the business. The business can contact me Monday through Friday from 9:00 AM - 5:00 PM Eastern Time at my office number ###-###-####. Otherwise, I can be reach at my home phone ###-###-####. I would be happy with their response, once I have spoken to them about receiving reimbursement.
Business Response: This complaint was already settled with the customer
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.