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BBB Accredited Business since
Phone: (614) 888-6670 Fax: (614) 888-6650 View Additional Phone Numbers 6969 Worthington Galena Rd Ste P, Worthington, OH 43085
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This company offers chimney cleaning and repair services and also educates
customers on how to properly maintain their chimneys in a safe and efficient manner.
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A BBB Accredited Business since
BBB has determined that Whempy's Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Whempy's Corp. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. David L. Reed, President Mr. Eugene Reed, Office Manager Ms. Kathleen Reed, Vice President
Chimney Cleaning Chimney Sweeper Duct Cleaning Chimney Lining Materials Chimney Builders & Repair Fireplace Equipment - Retail
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|S||:||9:00 AM - 3:00 PM|
Method(s) of PaymentCash, check, Visa, MasterCard, Discover and Amex.
Alternate Business NamesWhempy's Chimney Sweep & Duct Cleaning
6969 Worthington Galena Rd Ste P
Worthington, OH 43085 (614) 267-8399 (614) 863-1757 (614) 275-4900 (614) 888-6670 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (614) 267-8399(Phone)
- (614) 275-4900(Phone)
- (614) 863-1757(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Whempy's was supposed to repair damage to our chimney. The first time they came out, from what I understand the damage on the outside was repaired, but pieces of brick were left all across our roof and our yard. We contacted them and they said they would be back out to clan them up. They never came and so we cleaned it up ourselves. After their service our chimney was still leaking water into our house when it rained. We contacted them about this issue and they told us we had to schedule a time when we were home so they could enter the house. My wife took off of work and sat waiting only to catch a serviceman as he was leaving our driveway. He never entered the house, and said he repaired some cracks he saw on the outside of the house, he never even looked at where the leak was occurring. I contacted Whempy's to discuss the issue with a manager, I was told one was not available, but my information would be given to a manager to return the call the next day. That was last week and I still have not received a call from a manager.
Desired Settlement: We would like our refund of the $800 paid for the service.
Mailed him a check for $800.00 6-3-2013.
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
Read Complaint Details
Complaint: Continues to call me after I've asked repeatly to be taken off their phone list.
Desired Settlement: stop calling me.... do not call me ever!
Business Response: ****** ******'s Phone # and address has been removed from are calling list. I would like to apologize to Mr.****** for any inconvenience these calls may have caused him. He is still a valued customer. If in the future he needs any work gone feel free to call.
Consumer Response: (The consumer indicated he/she ACCEPTED the response from the business.)
Problems with Product/Service
Read Complaint Details
Complaint: I have been promised a refund of $140 and waiver of estimate fee in repeated calls since December. No refund has been received. I asked for an estimate for chimney repair, signed a contract, and paid a deposit of $140. No repair has been completed. I was promised refund of my $140 and waiver of their estimate fee ($75) in repeated calls since December. I have not received a check. The calls make promises but they do not deliver.
Desired Settlement: Refund my deposit and send me a check for $140.
Business Response: Whempy's notified BBB via phone call from ******, that on March 14, 2012 work was completed for Mr. ******.
Consumer Response: (The consumer indicated he/she ACCEPTED the response from the business.) Whempy's finally completed the work which was contracted for in October 2011.